Supervisor - Full-time

JOB SUMMARY:
To train new and existing crew members in and ensure all team members adhere to Tropical Smoothie Café’s vision, mission, operational standards and unparalleled hospitality expectations.

Operations

• Educate and develop new crew members using only TSC corporate approved training materials
• Grade all quizzes
• Maintain training folder
• Educate and develop existing crew members on new promotions
• Coach existing crew members on a daily basis to uphold current standards
• Give fast, friendly, and personalized service with a smile
• Positively communicate and market our products
• Make our fresh products according to our high standards and operating procedures
• Maintain a clean and organized store
• Proudly wear our uniform and represent our brand
• Follow all operations policies and procedures
• Ensure a safe workplace that complies with local, state, and company laws, rules, and regulations
• Keep store and equipment in good condition through proper repair and maintenance guidelines
• Ensure store is running as efficiently as possible to maximize profits through proper scheduling, ordering, and sales analysis Store- customer service, customer experience, proper store maintenance, store safety, cost/inventory control, sales, back office reports, policies and procedures, etc.
• Product- quality control, proper food preparation and presentation as outlined in operations policies/procedures, etc.
• Employees- hiring, recruiting, interviewing, auditioning, training, disciplining, developing, etc.
• Communication skills- written and oral in regards to store team members as well as interfacing with the company and public
• Personnel management- training, feedback, development, and discipline
• Organization- short and long term planning, scheduling, and store workspace
• Brand/Culture- maintaining/enhancing company brand, values, ethics, culture, etc.
• Leadership- role model, mentor, trainer, tutor, coach, etc
• Serves as a role model for customer-first behaviors according to company standards.
• Builds a team of customer-focused employees through coaching and communication. Promotes positive communication throughout the team.
• Ensures the execution of the store’s overall Human Resource programs. Ensures proper staffing levels are achieved. Maintains an on-going system for the recruitment, development, recognition and retention of store management and crew. Conducts quality, timely performance feedback and performance appraisals for store management. Oversees and anticipates staffing needs.
• Responsible for handling any customer complaints/concerns in a timely and professional manner. Responds to customer inquiries on a timely basis.
• Directs and manages store sales efforts. Manages sales goals versus projection and prior year. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales.
• Achieves business plan objectives and profitability as described in the store operating plan and established financial goals. Manages profit goals versus projection and prior year. Manages food and labor costs and other controllable expenses. Develops and implements appropriate plans to resolve unfavorable trends and enhance profit.
• Controls flow of ingredients and utilization of labor to ensure adequate production at the required quality level. Coordinates production schedules to meet customer demands and minimize labor hours. Understands and implements procedures to maximize efficiencies and control variances in daily production of product and overall store performance.
• Implements operating methods and procedures designed to eliminate production problems and improve product quality. Understands and implements store quality control procedures and standards.
• Demonstrates safety consciousness and promotes store safety, e.g. shoes, floor cones, OSHA regulations, etc.
• Oversees proper upkeep of store facility and equipment; directs and schedules all maintenance, improvements and repairs of the building and equipment. Maintains a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
• Manages company resources responsibly including inventory control. Completes and manages income and expense budgets, including accounts receivable, profit and loss, etc.
• Implements efficiently and effectively directives from corporate and divisional management.
• Completes required corporate reporting documentation (financial and operational).
  • Weekly Paperwork: Payroll, Inventory, Cost of Sales, Petty Cash, Training/Vacation, Payroll Forms, Coupon Reconciliation
  • Daily Paperwork: Safe Count, Deposit Balance Form, Daily Operations Report, Deposit Slips, Balance Discounts, Supervisor Walk Through Checklists
  • End Of Day Paperwork: Balance Cashier Totals to Match Micros, Ring in Discounts
  • Employee Paperwork: All HR Paperwork, New Hire Paperwork, Termination Paperwork, Worker's Compensation Claims, Employee Discipline, OJT Program
  • Other Paperwork: Labor Projections, Sales Projections, Ordering Materials, Hourly Staff Schedules, Supervisor Schedules

Supervisory Responsibilities:
Supervises subordinate supervisors who supervise employees in the store. Is responsible for the overall direction, coordination, and evaluation of these supervisors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have valid health card in applicable states
• Able to successfully pass background investigation, pre-employment personality screening and drug testing.
• Excellent Communication Skills: Has the ability to listen, understand and then present information so it is understood
• Organization: 80% preparation. Planning ahead gives you a feeling of confidence that the new crew member will sense. Make sure you are set up, looking for tools is distracting.
• Knowledge Expert: Know your material and how it may relate to other areas
• Ability to Motivate: Excellent supervisors are enthusiastic. They have the ability to inspire people.

Education/Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or 6-10 years related experience and/or training; or equivalent combination of education and experience. Three to five (3-5) years of sales experience, and three to five (3-5) years of management experience. Experience in a production environment preferred.

Sword and Spoon promotes a diverse and drug-free workplace. EOE

• Paid Personal Leave (vacation/sick time off)
• Bonus Plan