You might also like
in Baltimore, MD
Hosptial Shuttle II Driver - Mercy Medical Center - Baltimore, MD
Hours | Full-time, Part-time |
---|---|
Location | Baltimore, MD Baltimore, Maryland |
About this job
Description
JOB SUMMARY
The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. He/She is also responsible for assisting guests with luggage (when applicable) including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs .
DUTIES AND RESPONSIBILITIES
Guest Service
Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers
Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor
Use guest last name at all times when appropriate
Maintains accuracy and composure while under pressure
Appropriately uses salutation of the day and welcome to property
Shuttles guests to appropriate places that are approved by manager and the client contact
Must be able to learn and remember pick-up and destination points
Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc
Protects guest confidentiality in accordance with HIPPA requirements
Maintains the security of client financial and identifying information
May not provide lift services or assistance to any hotel or hospital guest; only offer a hand for assistance
Checks wheelchairs for safe operation prior to each use and must clean wheelchairs after each use
Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts
Systems and Standards
Completes all tasks in a timely manner as instructed by manager
Follows all appearance standards as set forth by Towne Park , including complete approved pressed uniform
Follows all attendance standards as set forth by Towne Park , as required by the scheduling which may vary according to business and staffing needs
Executes all terms and conditions as set forth in Towne Park 's employee handbook
Responsible for ensuring inside and outside of vehicle are properly cleaned and fueled on an ongoing basis
Keeps interior of vehicle neat and orderly
Accurately completes the driver's trip sheet/ vehicle movement log book for each shift with information including name, vehicle, number of passengers, pick-up and drop-off times, mileage, destinations, etc.
Completes pre-inspection of vehicle check list daily
Follows all Towne Park standards and regulations
Safety and Risk Management
May operate a vehicle that seats up to fifteen people, including driver
Must be able to safely and efficiently operate the designated passenger vehicle
Practices preventative safety procedures as set forth by Towne Park
Reports all accidents and incidents observed on shift to manager immediately
Uses only equipment trained to use and operates all equipment in a safe manner
Reports all potential hot spots and safety concerns to supervisor/manager
Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle
Monitors vehicle condition and records malfunctioning items or damage and submits to manager
Must notify management in writing immediately of any mechanical problem or damage of any kind to vehicle.
Must notify management in writing immediately of medical conditions that may affect the ability to safely operate assigned vehicle
KNOWLEDGE, SKILLS AND ABILITIES
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
QUALIFICATIONS
Education and Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Must be able to drive manual transmission
Customer service experience preferred
Language Skills
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Must be able to read, understand and complete driver's trip sheet/ vehicle movement log book and deadline forms, and read and understand interoffice communications, schedules, maps and other documents
Mathematical Skills:
Ability to perform addition, subtraction, multiplication, division and percentages for completing trip sheets; ability to perform these operations using units of American money and weight measurement, volume and distance
Must be able to understand 24 hour and military time systems
Certificates, Licenses and Registration
Due to vehicle leasing contract requirements, driver must be at least 21years of age.
Able to pass a pre-employment criminal background, MVR and drug screen and other requirements set forth by the client
Must maintain valid driver's license at all times
Pass annual / semiannual MVR check
Must complete the Wheelchair Safety Training course provided by Towne Park as applicable