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559306 - Associate Director of Operations and Account Management - Provider and Hospital Service and Operations - Healthcare Claims Required - West Valley City, UT
| Hours | Full-time, Part-time |
|---|---|
| Location | West Valley City, UT West Valley City, Utah |
About this job
Optum Local Care Delivery is launching a new market within the greater Salt Lake City, Utah area. The market will be supported by our main Operations Centers in Nevada and Arizona with some positions situated within Utah to ensure that we service the market appropriately.
Reporting to the Vice President of Operations, the Associate Director of Operations and Account Management will have a dotted line to the local Market Vice President and have an individual contributor role while working closely with the operational department heads. The ADO will sit in our West Valley City, Utah office and have the following responsibilities:
Act as the primary senior contact for local issues related to operations (service, claims, eligibility, utilization management, etc.)
Work collaboratively with the heads of centralized operations regarding Utah issues
Develop relationships with the local provider community
Work with Issue Resolution Specialists regarding claims projects, escalated customer issues, and trending analyses
Develop relationships and collaborate with local UHC and Optum leadership and network teams
Act as advocate for local market needs and influence change within Operations to meet customer needs
Educate providers on billing issues, portal navigation, claims policies, and other information
Periodically meet with patients / members when they have service issues and would like to meet in person to discuss
Act as brand ambassador for Local Care Delivery, Optum Medical Network, and LCD's unique Service Model
Work with Operations leadership to design innovative ways to enhance our service model and improve customer satisfaction
Requirements
Experience with account management preferred
Proficient in MS Word, Excel, PowerPoint
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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