Engagement Specialist - Eden Prairie, MN

Position Description:



When you are in the business of health care, you're in the business of people.
At UnitedHealth Group Care Plus we want every customer experience to be
distinctly personal. When people need care, their focus is on getting the best
assistance possible. This part of their lives matters a lot to them and it
matters just as much to us. We help them understand the value of a Care Plus
medical evaluation as the first step in getting that care. As an Engagement
Sales Specialist you will drive sales and revenue by engaging potential
customers in setting up a Care Plus evaluation appointment. It is a decision
that can dramatically improve the quality of their lives.


Primary Responsibilities:

• Make outbound calls to potential customers to explain the Care Plus program and
  generate interest in a Care Plus Evaluation.
• Respond to inbound inquiries as a follow up to outbound calls, continuing to
  answer questions in support of the sale of a Care Plus Evaluation.
• Close the
  Care Plus Evaluation sale by gaining a commitment for an evaluation appointment
  using strong consultative sales skills to promote program features and
  benefits, cost, and next step processes.
• Schedule an
  appointment in scheduling software and submit appointment confirmation mail or
  email requests.
• Utilize CRM
  system to organize outbound lists, lead tracking, sales activity and customer
  follow up.
• Process
  mailings for brochure requests and appointment confirmations.
• Act as a
  knowledge expert for the Care Plus evaluation process, remaining current on
  program and process changes.
• Meet monthly
  sales performance goals.
• Ensure
  quality customer service for internal and external customers, solving problems
  systematically using sound business judgment. 
• Maintain
  timely, accurate documentation for all appropriate transactions. 
• Consistently
  meet established productivity, schedule adherence, and quality standards in a
  call center environment

• High School Diploma/GED
• 2+ years experience in a sales or customer service role that includes experience analyzing and solving customer problems
  
• Ability to utilize MS Word to create business correspondence, updating information within forms/templates, ability to utilize spell and grammar check tools
• Ability to utilize MS Excel for data entry, sorting, filtering, entering information into tables/reports
• Ability to utilize MS Outlook for e-mailing, calendar management, and creating e-mail archive folders

Preferred Qualifications:

• Bilingual in English and Spanish
• Previous healthcare industry experience

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.