Restaurant Manager - Full-time / Part-time

As a Restaurant Manager, you empower and lead your team to deliver exceptional guest experiences.   You promote a respectful team environment and manage team members with open communication and understanding.  You are an expert at recruiting, training, and coaching a diverse team to achieve and maintain Tim Hortons' high operational standards. You have the knowledge, skills and long term vision to support the Restaurant Owner in running a successful business and your aptitude for operational excellence allows you to easily plan and execute strategies for increasing sales and achieving targeted costs. You thrive in the fast paced atmosphere and love coming to work every day!

The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.

Duties include:

• operational management: ordering supplies and overseeing building maintenance, cleanliness and security;
• accountable for production of Always Fresh standards and waste levels
• financial management: using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls; 
• people management: accountable for recruiting new team members, performance management including training and developing new and existing team members and motivating and encouraging team to achieve targets
• builds the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next level
• sets goals and objectives for his/her team
• ensures ‘open door’ policy for all team members
• has excellent communication skills – ensures ongoing day to day communication with all shifts through communication log or other means
• provides open communication with GM & Owners
• responsible for restaurant compliance with all applicable legislation;
• ensures high standards of Guest Experience are maintained and demonstrated as a top priority
• implements, and instills in their teams, company policies, procedures, ethics
• handles guest complaints and queries with professionalism and concern;
• prepares reports and other performance analysis documentation;
• establishes relationships with the local community and undertaking activities which comply with the company’s corporate social responsibility programs. ?
• establishes proper security procedures and ensure the reduction of team member theft and the safety of team member and guests.
• provides leadership and direction around waste management procedures