Field Operations Coordinator - Full-time

Summary

IN Marketing Services is the marketing division of Advantage Sales and Marketing, the largest Sales and Marketing Agency in North America. Our focus is on influencing buyer behavior and driving sales through shopper marketing, experiential marketing, in-store event services and more. We form close relationships with the leading brands and retailers that matter most.

Job Summary

The Field Operations Coordinator will provide key operational support and offer direct project involvement and communication with several departments including; Human Resources, Payroll, Client Services, Field Management, and Operations to aid in the execution of client projects. The FieldOperations Coordinator will partner with department supervisors to help create process efficiencies, trainings, and find resolutions to every day issues escalated by Field Managers and/or Client Services.

Job Responsibilities

• Conduct additional research to resolve inquires, issue resolutions, and troubleshooting.
• Serve as a direct point of contact for Field Managers to ensure processes are followed, effective, and provide the necessary level of support.
• Handle basic Human Resources and Payroll inquiries from Field Managers and Representatives.
• Assist Field Representatives via the Call Center.
• Assist in the maintenance of online websites, newsletters, and portals.

Additional Expectations

• Executes verbal and written business communications, in a manner that effectively achieves business objectives, reflects the Company’s commitment to integrity, and is in keeping with Company policies (including Code of Business Conduct and Ethics).
• Delivers work that meets or exceeds management expectations as to quality, quantity, timeliness and attendance.
• Ensures workflow and processes are followed as needed to achieve business objectives and maximum level of operational efficiency.

Qualifications

• 1-2 years of customer service experience; either for external customers or internal employee service.

Skills & Competencies

• Strong written and oral communication skills.
• Excellent organization, time management, and reporting skills.
• Customer service orientated person capable of managing and resolving field based representative’s issues in a timely manner.
• Detail oriented
• Team player with a positive perspective.
• Ability to handle multiple requests and priorities to meet assigned deadlines.

Tools/Software

• Intermediate level Microsoft Office (Excel/basic formulas, formatting), Word, PowerPoint, Outlook
• Proficient in Internet Explorer software programs.

Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer

Responsibilities

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Field Operations Coordinator will provide key operational support and offer direct project involvement and communication with several departments including; Human Resources, Payroll, Client Services, Field Management, and Operations to aid in the execution of client projects. Partner with department supervisors to help create process efficiencies, trainings, and find resolutions to every day issues escalated by Field Managers and/or Client Services.

Essential Job Duties and Responsibilities

Conduct additional research to resolve inquires, issue resolutions, and troubleshooting

• Required to follow-up with an individual Field Manager and/or other departments until resolved
• Required to escalate as needed in order to get the matter resolved

Serve as a direct point of contact for Field Managers to ensure processes are followed, effective, and provide the necessary level of support

• Ensure Field Managers receive an exceptional level of service
• Communicate with Field Managers through a variety of means; telephone, email

Use company’s proprietary online systems to manage daily tasks to include

• Audit systems for data accuracy

Handle basic Human Resources and Payroll inquiries from Field Managers and Representatives

• May include, but not limited to separations, payroll changes, and pay check issues
• Auditing for data accuracy

Assist Field Representatives via the Call Center

• Take incoming calls from field regarding event execution and general inquires
• Place outbound calls to managers, representatives, and stores when necessary

Other tasks or project management requests assistance

• Attend team conference calls and meetings
• Assist in the maintenance of online websites, newsletters, and portals

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

• Travel and Driving are not essential duties or functions of this job

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required) Associate's Degree or equivalent experience



Field of Study/Area of Experience:

• 1-3 years of experience in Customer service; either for external customers or internal employee service

Skills, Knowledge and Abilities

• Strong written communication and verbal communication skills
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Strong prioritization skills
• Ability to make oral presentations
• Excellent customer service orientation
• Ability to ensure a high level of service and quality is maintained
• Good interpersonal skills
• Team building Skills
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.



Additional Information Regarding ASM Job Duties and Job Descriptions



Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.