Call Center Trainer

Summary

Job Summary

Executes on-site transformational training programs by utilizing a train-the-trainer approach partnership with the local Senior Trainer for a specified period of time.

Essential Job Duties and Responsibilities

Manage the roll-out of inbound call center training programs, utilizing a train-the-trainer approach with each partner and their individual site managers and trainers.

Educate new and frontline managers on management techniques, using proven methods of coaching to success.

Establish strong relationships with all levels of sales center site leadership

Tailor communication and learning styles for specific audiences to achieve desired results.

Develop trainers/team managers by improving facilitation skills and classroom effectiveness. Evaluate trainer and trainee performance, making necessary changes to increase performance of the various sales center training organizations

Act as subject matter expert and training content owner.

Provide feedback on how both Training and Communication materials are impacting the business

Position Requirements

Minimum 2 years of experience as a Trainer in a Call Center environment

Excellent verbal communication and presentation skills

Ability to travel up to 75%

High School Diploma required, Bachelor’s Degree preferred

Ability to quickly build rapport with Managers and other Trainers

Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer

Responsibilities

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Purpose

Executes on-site transformational training programs by utilizing a train-the-trainer approach partnership with the local Senior Specialist for a specified period of time.

Job Responsibilities

Manage the roll-out of inbound call center training programs, utilizing a train-the-trainer approach with each partner and their individual site managers and trainers.

Educate new and frontline managers on management techniques, using proven methods of coaching to success.

Establish strong relationships with all levels of sales center site leadership

Tailor communication and learning styles for specific audiences to achieve desired results.

Develop trainers/team managers by improving facilitation skills and classroom effectiveness. Evaluate trainer and trainee performance, making necessary changes to increase performance of the various sales center training organizations

Act as subject matter expert and training content owner.

Provide feedback on how both Training and Communication materials are impacting the business

Job Requirements

Education

Required: High School Diploma, GED or equivalent experience

Preferred: Bachelor's Degree

Field of Study/Area of Experience: Sales/Marketing/Customer Service/Call Center Training/Human Resources

Experience

1-3 years of experience in Human Resources Training

Skills, Knowledge and Abilities

Excellent written communication and verbal communication skills Excellent customer service orientation Good interpersonal skills Strong prioritization skills Skill in supervising to include delegating responsibility, training and evaluating performance Team building Skills Ability to understand and follow specific instructions and procedures Ability to exercise sound judgment Ability to make oral presentations Ability to direct, lead, coach, and develop people Ability to work effectively with management Ability to visualize and plan objectives and goals strategically Track record of building and maintaining customer/client relationships

Environmental & Physical Requirements

Office / Non-Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.

Additional Information Regarding ASM Job Duties and Job Descriptions

ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.