Customer Care Sales Specialist - Full-time

Please allow at least 45 minutes for your application and assessment associated with the application through the online process.
REQUIREMENTS (Please read all the requirements before applying)
Training: You must be able to attend all training sessions.
There are no excused absences during training.
Training is paid.
We offer both day and evening training classes. Classes are onsite at our facility. Classes start in August.

We are offering FT and PT Positions
This position offers the opportunity to work on premise only. There are no home agent opportunities at this time but home agent positions may be available within a short time after graduation from class.
You must live within a 50 mile radius of the reservation center.
Full Time associates are eligible for full time benefits when working 30-40 hours per week.
Must be able to work weekends which could include Saturday and Sunday.
Must be able to work either a Monday or a Friday shift.
You must be available for schedules up to 2 AM every day that you are scheduled.
You will be required to work on holidays.
Our base wage is $9.50 per hour. Yearly Merit Increases.
Opportunities for advancement immediately after training!!
(After training, hours after 6:00 p.m. qualify for shift differentials. You can earn up to $12.25 per hour. Also you are eligible for performance bonus after training.)

Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World at Marriott.



Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.