ERP Support Analyst Job - Full-time

Posting Job Title:ERP Support Analyst
Requisition #: 159192BR
Posting Location: Charlotte, NC, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a Supply Chain Management IT Business Analyst for our Technology Services Group Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

The ERP Support Analyst acts as the liaison between the business partners and IT developers to insure understanding of defect or enhancement requirements. The analyst also keeps the business informed of the status of work in progress, required maintenance and any other issues that may impact day-to-day functionality.

KEY RESPONSIBILITIES:

- Support Corporate and Regional end-users on application functionality

- Liaison between business owner and application developers on bug fixes, enhancements and customizations

- Troubleshoot process abends

- Coordinate system configuration with business owners and application administrators

- Proactively research and recommend system/process improvements

- Understanding of SQL statements for data capture and maintenance

- Provide on-call support to trouble-shoot process failures after normal business hours.

- Create and maintain training documentation for new software functionality.



REQUIRED QUALIFICATIONS/ YEARS OF MINIMUM RELEVANT EXPERIENCE:
This position requires, but is not limited to, a broad knowledge of the PeopleSoft Financials application access, including Accounts Payables, General Ledger, Assets, Projects, Inventory, Purchasing, Expenses and Workflow. OnBase, Tidal, Vista Plus or Quality Center knowledge a plus; The ability to work across departmental and technical skill levels; The ability to learn new application requirements and disseminate that knowledge to users; Utilize Remedy ticketing and Quality Center project tracking for process analysis and reporting;

PREFERRED QUALIFICATIONS/ YEARS OF MINIMUM RELEVANT EXPERIENCE:
Ability to translate business requirements into design specifications for developers Ability to communicate across many different levels and skill sets Must be highly organized with ability to multitask

REQUIRED MINIMUM EDUCATION/ AND OR CERTIFICATIONS:
Bachelor ' s degree (B. A.) from four-year college or university; or equivalent training, education and experience.

SCOPE/ OTHER SIGNIFICANT ATTRIBUTES OF THE JOB:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.


FCC Unit_TWC: HQ452
Controlling Establishment ID: 00237 - Charlotte 7910 Crescent Exec

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status