Guest Services Representative

Super 8 is searching for talented and energetic individuals to join its dynamic organization. We offer people with talent, passion and integrity a world of opportunity. Our people are our greatest strength. Together, we work to provide products and services that are valued by our customers and by other parties with whom we do business.

Guest Services Representative

Job Summary:

• Greet, register, establish necessary credit for and issue keys appropriately to guests.
• Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
• Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
• Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
• Communicate with other departments as needed via telephone and two-way radio.
• Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
• Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
• Balance all cash receipts and work performed during shift and performs a bucket check on shift.
• Distributes guest and staff mail and messages as necessary.
• Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
• Candidate must be flexible for all shifts.

Qualifications

• High School diploma or equivalent.
• At least one year of front desk experience in a hospitality/hotel environment.
• Basic office skills helpful including basic math, proper cash handling procedures.
• Reservation software or proven aptitude and familiarity with computers and computer software in general.
• Must maintain a professional appearance and a cordial attitude towards all guests and staff.
• Able to handle the stress of high customer demand in a hospitality environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.