Dairy Queen Manager

The Dairy Queen Manager performs and directs overall restaurant management. Directs and trains staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees staff training. Responsible for inventory and money control systems. Responsible for executing new programs and promotions. Completes paperwork daily. Exceptional customer service is a major component of this position.

Essential Duties and Responsibilities

• Exhibits and models a cheerful and helpful manner while greeting guests and preparing their orders
• Trains and empowers employees to provide excellent customer service
• Resolves customer complaints in a courteous, businesslike and timely manner
• Provides Store Manager or DM with current and future hiring needs
• Uses recruitment techniques, including available recruiting tools, to attract potential new employees
• Ensures new employees are properly trained and developed
• Checks food preparation and dining areas for cleanliness
• Assists employees in greeting customers, taking orders and food preparation
• Conducts regular meetings with Store Manager and employees to enhance communication and teamwork
• Conducts regularly scheduled employee performance reviews and discussion
• Prepares work schedules and posts in advance
• Provides clear and consistent direction and expectation to employees
• Establishes written job assignments
• Ensures foodservice area, equipment, and utensil cleanliness meet company, Franchise and health regulations standards
• Ensures all equipment is maintained in good working order
• Ensures all employees adhere to dress code, appearance, and health requirements
• Provides timely motivational feedback and coaching to employees
• Counsels and documents employees as necessary in a timely and appropriate manner
• Monitors orders to insure in-stock efficiency
• Reviews fresh food forecasting to ensure maximizing of sales while maintaining acceptable food cost
• Reviews management reports and takes appropriate action to insure balanced inventories
• Verifies deliveries to ensure accuracy of order
• Ensures quality and freshness of products through proper rotation, ordering, and proper monitoring of codes and temperatures
• Ensures accurate and visible pricing of products per company/Franchise guidelines
• Merchandises products according to guidelines or layout
• Ensures products are made according to recipe and portion
• Ensures proper signage and price point is displayed
• Ensures promotional signage is posted timely
• Promotes sales through suggestive selling and other approved means.
• Provides feedback to Store Manager, District Manager, Merchandising Department; and other personnel as appropriate on sales, food cost and profit opportunities.  Supplies accurate competitive information to departments.
• Ensures appropriate state, local, or company guidelines and health regulations are followed (including required records)
• Adheres to government regulations (ADA, Environmental, Wage and Hour, EEO guidelines)
• Ensures the timely and accurate completion of all daily, weekly, and monthly paperwork (inventories, waste, price changes)
• Ensures all employees follow inventory control procedures
• Ensures all safety and security procedures are followed
• Controls labor within established guidelines
• Manages food cost and other expenses within established guidelines
• Manages sales, profits and expenses to budget
• Maintains Franchise Manual and ensures all training materials are accurate
• Operates Franchise within established hours

 Job Requirements and Qualifications

• 21 years of age or older
• Ability to read, write, speak and understand English
• Job requires bending, standing, and walking the entire workday
• Basic math skills (addition, subtraction, division and multiplication)
• Ability to lift 10 lbs frequently and up to 50 lbs occasionally
• ServSafe Certification