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Medtronic Medical Biller
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Antonio, TX San Antonio, Texas |
About this job
As a key member of the Patient Financial Services (PFS) customer care team, responsible for all aspects of billing, credit and collection activities, including customer service with an objective of maximizing cash flow and keeping DSO to a minimum.
Following prescribed procedures and desk guidelines, performs a variety of collection tasks relating to general healthcare guidelines to collect amounts owed for pump and/or supply orders. Verifies accuracy of statements (patient and payor related) as well as other healthcare financial accounting documentation or records. Enters data into computer systems using defined computer resources and programs. Compiles data and prepares a variety of reports. May reconcile records with PFS team members and leaders; communicates with external vendors and customers (including representatives of health plans/payors.) Recommends actions to resolve discrepancies; investigates questionable data.
Executes on established departmental objectives and assignments which affect the immediate operation, but that also have full revenue cycle and ultimately company-wide financial impact.
*Position Responsibilities:
¿ Initiates follow-up activities with third-party payors regarding open claim balances; makes written and verbal inquiries to payors. Analyzes and problem solves account issues to full resolution.
¿ Reconcile claims/accounts to complete resolution, performing adjustment requests and updating patient accounts/claims online, utilizing appropriate transactions and consistently formatted notes that support future collection efforts and inquiries at both the insurance and customer (ie. selfpay) levels.
¿ Provides support for inquires from internal and external customers regarding account/claim status. Maintains updated information on patient accounts.
¿ Handles internal and external customer inquiries regarding account status and account history.
¿ Performs eligibility verifications on patient accounts as new insurance plans/carriers are identified; updates information on expired insurance plans/carriers.
¿ Researches issues off-line as needed with payor/patient; conducts follow-up calls with customers, initiating conference calls between insurance carrier and patients to resolve customer concerns.
¿ Researches and initiates refund requests due to overpayments by payor and/or patient.
¿ Determines when claims/accounts are deemed uncollectable; recommends and initiates bad debt write-offs procedures.
¿ Meets or exceeds key performance indicators measuring productivity, quality, and service level as defined by Senior Management.
¿ Actively participates in team initiatives and in team status meetings.
¿ Additional team activities, projects, and work flow as assigned.
¿ Service Excellence:
o Works to identify ways to and initiate processes that work towards enhanced credit and collections, and improving service levels to both internal and external customers.
o Actively participates in process and service improvement activities.
o Encourages and supports staff members in the pursuit of service excellence.
Requirements
-Minimum 2 years of Medical Collections Experience
- Excellent Customer Service Skills
- Career Minded
- Self Motivated
¿
About Aerotek Professional Services:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit Aerotek.com.
Following prescribed procedures and desk guidelines, performs a variety of collection tasks relating to general healthcare guidelines to collect amounts owed for pump and/or supply orders. Verifies accuracy of statements (patient and payor related) as well as other healthcare financial accounting documentation or records. Enters data into computer systems using defined computer resources and programs. Compiles data and prepares a variety of reports. May reconcile records with PFS team members and leaders; communicates with external vendors and customers (including representatives of health plans/payors.) Recommends actions to resolve discrepancies; investigates questionable data.
Executes on established departmental objectives and assignments which affect the immediate operation, but that also have full revenue cycle and ultimately company-wide financial impact.
*Position Responsibilities:
¿ Initiates follow-up activities with third-party payors regarding open claim balances; makes written and verbal inquiries to payors. Analyzes and problem solves account issues to full resolution.
¿ Reconcile claims/accounts to complete resolution, performing adjustment requests and updating patient accounts/claims online, utilizing appropriate transactions and consistently formatted notes that support future collection efforts and inquiries at both the insurance and customer (ie. selfpay) levels.
¿ Provides support for inquires from internal and external customers regarding account/claim status. Maintains updated information on patient accounts.
¿ Handles internal and external customer inquiries regarding account status and account history.
¿ Performs eligibility verifications on patient accounts as new insurance plans/carriers are identified; updates information on expired insurance plans/carriers.
¿ Researches issues off-line as needed with payor/patient; conducts follow-up calls with customers, initiating conference calls between insurance carrier and patients to resolve customer concerns.
¿ Researches and initiates refund requests due to overpayments by payor and/or patient.
¿ Determines when claims/accounts are deemed uncollectable; recommends and initiates bad debt write-offs procedures.
¿ Meets or exceeds key performance indicators measuring productivity, quality, and service level as defined by Senior Management.
¿ Actively participates in team initiatives and in team status meetings.
¿ Additional team activities, projects, and work flow as assigned.
¿ Service Excellence:
o Works to identify ways to and initiate processes that work towards enhanced credit and collections, and improving service levels to both internal and external customers.
o Actively participates in process and service improvement activities.
o Encourages and supports staff members in the pursuit of service excellence.
Requirements
-Minimum 2 years of Medical Collections Experience
- Excellent Customer Service Skills
- Career Minded
- Self Motivated
¿
About Aerotek Professional Services:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit Aerotek.com.
Requirements
Uncategorized