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in Plano, TX

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Hours Full-time, Part-time
Location Plano, TX
Plano, Texas

About this job


You want more
challenge. You want more opportunity. You want more reasons to head in
to work every day.  We want more people like you. UnitedHealth Group
Customer Care Centers are home to a team that lives and breathes
restless. We're still finding ways to outdo what we did yesterday. And
that's what makes us one of the fastest growing businesses in the
country and the world. Now it's time to discover how our continuous
expansion can drive incredible growth in your career.

Our Customer Service Representatives work
hard to build trusted relationships with members across their health
care lifecycle. This includes assisting in plan selection and
enrollment, educating members about management of their health and
well-being, helping members to maximize health plan benefits and
personal health care dollars and owning customer service inquiries
through to resolution.

Responsibilities:
  • Respond to complex customer calls
  • Resolve customer service inquiries which could include:
    • Benefit and Eligibility information
    • Billing and Payment issues
    • Customer material requests
    • Physician assignments
    • Authorization for treatment
    • Explanation of Benefits (EOB)
  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards

Requirements

Qualifications:
  • 1 year of customer service experience analyzing and solving customer problems, OR 1 year of insurance experience
  • 1 year of call center experience required
  • An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
  • Authorization to work in the United States
  • Available to work 40 hours per week anytime within the operating hours of the site
  • Familiarity
    with computer and Windows PC applications, which includes the ability
    to learn new and complex computer system applications
  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive
Physical Requirements and Work Environment:
  • Frequent
    speaking, listening using a headset, sitting, use of hands/fingers
    across keyboard or mouse, handling other objects, long periods working
    at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

UnitedHealth Group
is
working to create the health care system of tomorrow and you can help.
Already Fortune 17, we are totally focused on innovation and change.  We
work a little harder. We aim a little higher. We expect more from
ourselves and each other. And at the end of the day, we're doing a lot
of good.

Through our family of businesses and a lot of
inspired individuals, we're building a high-performance health care
system that works better for more people in more ways than ever. Now
we're looking to reinforce our team with people who are decisive,
brilliant and built for speed.  Join with us and start doing your life's best work. SM


Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.