Bilingual Associate Patient Care Coordinator - Coral Gables, FL - Full-time / Part-time

Position Description:

For those who want to
invent the future of healthcare, here's your opportunity. We're going
beyond basic care to Health programs integrated across the entire
continuum of care. Join us and help people live healthier lives while
doing your life's best work.SM
Candidates
will be working with Outbound and Inbound calls and correspondence from
Medicare Members and Plan Providers. The majority of the work will be
with Nurse Case Managers in determining outcomes for Pre-Certifications.
Candidates will be taking Inbound calls from Providers requesting
pre-certifications, as well as making Outbound calls to members to let
them know the determination.

Primary Responsibilities:

• Work with Outbound and Inbound calls.
• Manage 20-30 calls per day while maintaining a daily report.
• Work with Nurse Case Managers on pending cases.
• Meet no more than an 11-day turnaround time for determinations.
• Create correspondence to members and call members to give pre-certification determination

Required Qualifications:

• High School Diploma/GED.
• Bilingual fluency in English and Spanish.
• 2+ years of Customer Service experience in a Call Center environment.
• 1+ year of experience working with Microsoft Outlook, Excel, and Word.

Preferred Qualifications:

• Experience working with Medicare patients.
• Experience working in a Medical Insurance and/or Managed Care environment.

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.