Customer Service Rep - Full-time

Principle Duties and Responsibilities:



· Answer inbound customer service calls

· Assist customers by answering questions and providing requested information.

· Cross-sell additional products and services.

· Maintain performance goals (i.e. calls per hour, sales per hour, etc.).

· Maintain quality goals (i.e. greeting, presentation, closing, etc.).

· Comply with policies and procedures.

· Maintain a positive attitude and support Commitment to Excellence.

· Perform all other duties as assigned.



Required Education, Knowledge Skills and Abilities:



· High school diploma or equivalent required. College and/or professional training a plus.

· Customer service and/or sales skills preferred.

· Flexible work schedule.

· Proficient with PCs.

· Excellent interpersonal skills.

· Professional attitude, enthusiastic, and reliable.

· Effective written and verbal communication skills.




Equal Opportunity Employer Minorities/Women/Veterans/Disabled

High school diplomia or GED