Field Service Supervisor- Mailing Systems/Office Equipment - Full-time / Part-time

Pitney Bowes Seeks a Customer Service Supervisor

Pitney Bowes provides technology solutions for small, mid-size and large firms that help them connect with customers to build loyalty and grow revenue. Many of the company's solutions are delivered on open platforms to best organize, analyze and apply both public and proprietary data to two-way customer communications. Pitney Bowes includes direct mail, transactional mail and call center communications in its solution mix along with digital channel messaging for the Web, email and mobile applications. For more information, please visit us on the web at www.pb.com.

Summary of Job

This position is accountable for providing supervisory responsibilities for a specialized team of Customer Service Representatives and/or District Support personnel in the District(s) operation and will be responsible for assisting the team in meeting all financial, technical and operational objectives. Success in this position will be measured in terms of overall team performance including financial results, customer satisfaction, employee engagement and effectiveness / efficiency of processes.
In addition to the supervisory responsibilities, the Supervisor also has an assigned territory and is accountable for maintaining the service level of assigned product lines completely and efficiently, and completes all assigned installations in a 50% - 70% utilization partial territory.

Essential Functions:
- Supervisor team resources to ensure the service organization meets expectations of sales and customers in regard to service repair and installation as defined by local business needs. Schedule necessary resources to support workload,track performance against established measures and provides feedback to team members and service management.
- Ensures adherence to procedures, roles and responsibilities through weekly/monthly reports.
- Facilitates regularly scheduled group (Team) meetings while communicating clear objectives to the team. --- Reviews team technical performance and training scheduling and follow-ups on coordinating and scheduling additional technical training.
- Communicates clear technical performance and operational objectives for the team.
- Provides written and oral feedback to employees on the team regarding CSR and/or District Support Rep's development needs.
- Maintains and tracks vacation/holiday/work back-up schedules for the team. Maintains and tracks accurate employee time reporting and expense reports and trains CSR's on accurate and required utilization of the Siebel Management System.
- Ensures customer satisfaction through the maintenance of product up-time to prescribed levels. Combines expert technical functional knowledge of equipment with customer application and use.
-Maintain high level of equipment up-time through knowledge of products/systems and customer requirements.
-Plans and coordinates and completes installations as required.
- Successfully completes company based training programs and keeps current with applicable technologies through formal education and/or other means
- Participate in activities regarding team member recruitment, development and performance, i.e. job interviews, performance reviews, development plans, skill development, define and gain approval on procurement of tools to perform job and define training requirements

All interested individuals must apply online. Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace. Woman, Minorities, Individuals with Disabilities and Veterans are encouraged to apply."

Qualification
Qualifications - External
Business Experience / Educational Background
- Displayed Leadership skills
- Strong and effective:
- Organizational skills
- Communication skills
- Problem solving and decision making skills
- Analytical and Technical skills
- Proven performance (a minimum of 1 year) in field technical service and customer relations for complex business equipment and systems such as but not limited to mailing equipment, inserters, laser and thermal printers, kiosks, copiers, facsimile machines, LAN, telecommunications equipment, ATM machines
- Specialization in electromechanics, electronics and computer hardware/software required
- PC literacy including working knowledge of MS Office suite required
- Ability to troubleshoot hardware, software and peripheral device problems
- Ability to read and interpret schematics, charts, service manuals and parts diagrams required
- Ability to actively solicit and deliver new billable consulting services
- Strong oral and written communication and organization skills
- Excellent listening, interpersonal and observation skills
- Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer
knowledge levels
- A valid driver's license with a good driving record and reliable transportation required
- Ability to transport/lift up to 50 lbs.
- Overtime work or stand-by services will be required as determined by customer requirements
- Willingness to occasionally travel long-distance for training and customer visits required

To learn more about Pitney Bowes and the many other opportunities available, please visit www.pb.com/careers.