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in Hartford, CT

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Hours Full-time, Part-time
Location Hartford, CT
Hartford, Connecticut

About this job

Key Accounts Director of Account Management - Hartford, CT or Trumbull, CT


 


Great account management is the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

Management of the Account Management and Service Consultant staff for the UnitedHealth Care Key Accounts responsible for customer retention and NBEA sales in the 100 - 1000+ employee range. Responsible for the overall sale of NBEA business and the retention of existing accounts.


 


Primary Responsibilities:



  • Manage and monitor client assignments

  • Training of account management staff, new hire and ongoing

  • Maintain an acceptable level of persistency in teams book of business

  • Recruit, hire and monitor account management staff

  • Personnel development and management

  • Set annual account management strategy to achieve goals

  • Direct and manage service plans

  • Monitor and achieve overall ancillary sales goal for health plan

    Relationship Building

  • Build and maintain key client and producer relationships

  • Develop and maintain key internal relationships

  • Present a positive image of UnitedHealth Group to the marketplace

    Product Knowledge

  • Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites

  • Working knowledge of Enterprise/ancillary product lines

  • Ability to identify and communicate the need for improvements in UnitedHealth Care products and services

    Healthcare Knowledge

  • Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care

  • In-depth healthcare knowledge, understands important trends

  • Demonstrates knowledge of competitors strengths, weaknesses and strategies

  • Understands medical management operations and strategies

    Financial and Underwriting

  • Understands financing methodologies and strategies (fully insured, ASO)

  • Thorough knowledge of UnitedHealth Care underwriting principles and practices

  • Possesses basic math skills

  • Can explain and justify a renewal rate to customers

  • Understands and can communicate the drivers of healthcare costs

  • Understands the drivers of fees and liabilities

    Internal Operations & Capabilities

  • Understands UnitedHealth Care information systems capabilities and strategies (COSMOS, UNET)

  • Ability to navigate UnitedHealth Care internal departments to produce positive service results for clients and the company

  • Extensive knowledge of internal people, roles/responsibilities and processes

    Relationship Building

  • Ability to build and maintain strong multilevel client and producer relationships

  • Ability to build and maintain strong internal relationships

  • Ability to work well in cross-functional teams

    Customer Focus

  • Ability to successfully implement client accounts

  • Consistency models a customer-focused approach

  • Effectively manages difficult service situations to a positive result

  • Ability to deal with sophisticated customers and brokers/consultants

  • Anticipates problems and develops contingency plans

  • Ability to customize existing marketing tools to meet the individual needs of a client

    Personal Attributes

  • Consistent performer

  • Ability to multi-task

  • Ability to grasp new ideas and products

  • Strong communication skills (written and verbal)

  • Highly effective strategic planning abilities

  • Strong presentation skills

  • Consistently demonstrates flexibility

  • Excellent planning and organization skills

  • Consistently models a customer-focused approach

  • Ability to influence and negotiate complex situations

  • Complex problem solving ability

    Management

  • Ability to recruit, hire and monitor staff

  • Strong training skills

  • Ability to manage a budget

  • Ability to set and execute office strategy to achieve goals

  • Ability to consistently manage and direct cross-functional teams to successful outcomes

  • Strong personnel development and management skills

  • Ability to mentor staff

  • Ability to direct and manage service plans

  • Values and promotes diversity within his/her organization

  • Ability to make difficult or unpopular decisions

  • This is a summary guideline, actual performance measures may vary by individual

Requirements

Required Qualifications:




  • Bachelor's Degree or 10 years relevant sales experience


  • 10 years people management experience


  • 10 years working with brokers/ consultants


  • 10 years experience meeting sales goals/ targets


  • 10 years experience using data analysis to drive change


  • 5 years proficiency in Microsoft suite to include, word, excel, PowerPoint


  • Sales life/health insurance license maintained by state law

  • Must maintain valid driver's license

Preferred Qualifications:




  • Willingness to travel as required


Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM




Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.


 


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