Customer Service Representative - Houston, TX - Full-time / Part-time

• Respond to complex customer calls
• Resolve customer service inquiries which could include:
• Benefit and Eligibility information
• Billing and Payment issues
• Customer material requests
• Physician assignments
• Authorization for treatment
• Explanation of Benefits (EOB)
• Provide excellent customer service
• Constantly meet established productivity, schedule adherence, and quality standards

Qualifications:

• 
  1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
• Authorization to work in the United States
• Available to work 40 hours per week anytime within the operating hours of the site
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to navigate a computer while on the phone
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive

• Frequent speaking, listening using a
  headset, sitting, use of hands/fingers across keyboard or mouse,
  handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers with Optum.
Here's the idea. We built an entire organization around one giant
objective; make the health system work better for everyone. So when it
comes to how we use the world's large accumulation of health-related
information, or guide health and lifestyle choices or manage pharmacy
benefits for millions, our first goal is to leap beyond the status quo
and uncover new ways to serve. Optum, part of the UnitedHealth Group
family of businesses, brings together some of the greatest minds and
most advanced ideas on where health care has to go in order to reach its
fullest potential. For you, that means working on high performance
teams against sophisticated challenges that matter. Optum, incredible
ideas in one incredible company and a singular opportunity to do your life's best work. (SM)

Our
hiring process is rigorous. It is rigorous because we want to ensure
the best job and culture fit for you and for us.  Please ensure that
your application is complete and that all required sections have been
filled out (about you, history and certifications, application questions
and job questions.)

You
will be sent information regarding the steps to follow in our hiring
process via additional e-mail correspondence.  This may include a link
for the completion of an online pre-selection test.  The test should be
taken within 48 hours and can only be retaken after a six month waiting
period.  We encourage you to also review our digital interviewing
process in the event you are requested to complete your interview via
this method. Upon successful completion of these steps and a review to
determine if your qualifications match the position, you will be advised
of your status.  

Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, national origin, protected veteran status, or disability status.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test
before beginning employment. In addition, employees in certain positions
are subject to random drug testing.