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in Chicago, IL

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Hours Full-time
Location CHICAGO, IL
CHICAGO, Illinois

About this job


Summary

The Retail Client Services Manager will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team. They will be an aid to the retail organization in regard to training to accomplish the client's objectives.

Job Responsibilities

Execution
  • Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features and promotional activity and POS distribution.
  • Work to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues.
  • Perform ride withs at all levels of the retail organization.


Tracking
  • Audit stores within the geography are assigned according to the executables listed.
  • Track and score retail audits, track all shipment opportunities, track and report all competitive activity.


Training
  • Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training.


Communication
  • Communicate the progress on the executables and tracking results listed and communicate all opportunities to the headquarter team/client.
  • Work with the BDM team to make certain that all promotional activity is communicated to the retail team according to the standards of the retail team and through the preferred retail team method.
  • Relate back to the headquarter team and client the findings of the retail organization as deduced from ride withs and retail meeting feedback.


Job Requirements:
  • Retail Client Services Manager
  • High School Diploma or equivalent.
  • AA Degree or equivalent work experience preferred.
  • Four years applicable work experience.
  • Two years supervisory experience.


Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer

Responsibilities

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

Retail Client Services Manager will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team. They will be an aid to the retail organization in regard to training to accomplish the client’s objectives.

Essential Job Duties and Responsibilities

Execution
  • Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features and promotional activity and POS distribution
  • Work to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues
  • Perform ridewiths at all levels of the retail organization


Tracking
  • Audit stores in assigned geography according to executable items
  • Track and score retail audits, shipment opportunities, and report all competitive activity


Training
  • Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training


Communication
  • Communicate the progress on the executables and tracking results listed and communicate all opportunities to the headquarter team/client. Partner with BDM and appropriate Retail Managers to make certain that all promotional activity is communicated to the retail team according to set retail standards and methods.
  • Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback.


Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements
  • Travel and Driving are essential duties and function of this job
  • Travel up to 50%


Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): Associate's Degree or equivalent experience



Field of Study/Area of Experience:
  • 3-5 years of experience in applicable fields
  • 2+ years of supervisory experience


Skills, Knowledge and Abilities
  • Ability to work effectively with management
  • Ability to direct, lead, coach, and develop people
  • Ability to visualize and plan objectives and goals strategically
  • Ability to develop strategic plans to grow the business
  • Strong prioritization skills
  • Team building Skills
  • Ability to understand complex demands of a decentralized organization and meet challenging time lines
  • Strong functional experience in retail management
  • Project management skills
  • Good interpersonal skills
  • Skill in supervising to include delegating responsibility, training and evaluating performance
  • Basic computer skills including familiarity with Word, Excel, PowerPoint, and Internet usage
  • Customer/Client specific applications


Environmental & Physical Requirements

Office / Non-Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds33% - 66% of the time. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.



Additional Information Regarding ASM Job Duties and Job Descriptions



Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.