Customer Service Representative - Full-time / Part-time

A leading office furniture company is hiring a Customer Service Representative to work with retail customers to determine what their furniture needs are by effectively communicating and showcasing the products and service. This position is responsible for working with current customers as well as first time customers looking for New and Pre-owned furniture pieces to ensure overall customer satisfaction, while meeting applicable sales goals: up to $50,000 per month.

Key Job Responsibilities:

• Working with walk-in, call-in, email in, or by appointment customers, by determining their needs to best show them solutions that fit their needs.

• Provide written accurate Sales Orders (derived from QuickBooks) to customers in a timely manner, either in person or via email

• Work with rest of Team (other departments) to:

Ensure full customer satisfaction as it relates to their sale, delivery, set up, etc.

Maintain an Accurate Calendar (to ensure no overlapping of appointments)

• Conduct necessary follow up on Open Sales orders and/or stalled quotes. Proactively email pictures or any information that may meet their needs.

Qualifications/Experience:

• Bachelor’s degree, or equivalent, in a Business discipline

• 3+ years of previous sales and/or retail sales experience, preferably in the office furniture industry, but not required

• Working knowledge of sales techniques and ability to apply them to the role

• Ability to problem solve and manage multiple projects as needed

• Well-developed computer skills and previous experience with online marketing tools preferred

• Effective organizational skills and well developed communication and interpersonal skills

• High attention to detail

Please attach your resume to be considered for the position.