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in Dallas, TX

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Hours Full-time, Part-time
Location Dallas, TX
Dallas, Texas

About this job


Description

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

DUTIES AND RESPONSIBILITIES

Guest Service

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients

Acknowledges and greets guests within five feet with a professional and friendly demeanor

Uses guest last names during interactions

Uses salutation of the day and welcomes guests to the location

Practices proper Towne Park phone etiquette

Posts up in designated areas when not completing tasks

Runs at top speed to park and retrieve vehicles and drives slowly and cautiously

Assists guests with bell services and luggage storage as needed

Opens all vehicle and hotel doors for guests

Assists guests with directions, taxis, reservations and other inquiries

Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area

Delivers messages, items and/or guest amenities as requested

Shuttles guests to appropriate places that are approved by the location

Explains parking rates and retrieval procedures to guests upon arrival

KNOWLEDGE, SKILLS AND ABILITIES

Ability to read and write standard English language

Ability to read and comprehend simple instructions, short correspondence and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money

Ability to understand 24 hour and military time systems

Ability to understand rates applicable to time passed