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Hours Full-time, Part-time
Location Baltimore, MD
Baltimore, Maryland

About this job

Position Description:

If you want to achieve more in your mission of healthcare,
you have to be really smart about the business of healthcare. Challenge
yourself, your peers and our industry by shaping what healthcare looks like and
doing your life's best work.SM


Employees in this position support the Vision operations (Retail Vision stores,
Production lab) of the business. Only employees who are represented by a
Union should be in this function.

Primary Responsibilities:





  • Provide excellent Customer Service at all times.  

  • Take prescriptions from Providers.

  • Accept Inbound
    Calls from Vision Provider Network to:

    • Resolve and
      log issues or complaints;

    • Assist
      Providers with other issues/questions: check status,
      cancellations, edits.

  • Make Outbound
    Calls to Vision Network Providers regarding:

    • Eligibility;

    • Warranty.

  • Retrieve and
    return Group voicemail calls.

  • Document
    transactions in AS400.

  • Initiate
    E-forms for processing.

  • Open and
    process department mail.

  • Provide back-up
    for the Reception position.

  • Approve and
    submit out-of-warranty redo requests.

Requirements

Required Qualifications:



  • High School Diploma/GED.

  • Ability to work from 10:00 am - 7:00 pm, Monday through Friday.

  • Comfortable working in a Union environment and able to pay Union dues.


  • 2+ years of Telephonic Customer Service experience in a Call Center.


  • Ability to create correspondence and work within templates in Microsoft Word.

  • Ability to perform simple data entry and use sort filter functions in Microsoft Excel.

  • Ability to manage email and a calendar in Microsoft Outlook.

Preferred Qualifications:


  • Experience working in a Vision Center, Optician, or Ophthalmology office.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of Healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM


Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.