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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Davie, FL
Davie, Florida

About this job

Description

Job Scope

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Key Responsibilities

  • Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
  • Provides direct communications link to customers to ensure their expectations are met and service issues are resolved
  • Educates dealers on all Manheim products and services
  • Investigates, troubleshoots, and resolves customer problems and issues
  • Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
  • Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
  • Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
  • Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)
  • Follow- up as necessary
  • Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
  • Review vehicles in sale line up, locate missing vehicles, and work with account
Qualifications

Education & Specialized Knowledge

  • High School Diploma or equivalent required
  • Effective communication (written and spoken) and interpersonal skills required
  • Ability to work in a high performance, fast-paced team environment
  • Computer skills, including ability use Internet and MS Office
  • Ability to adapt to and work effectively within a constantly changing environment
  • Excellent customer service and problem solving skills required
  • Ability to sit or stand for prolonged periods of time
  • Ability to perform repetitive tasks
  • Manual dexterity
  • 1 - 3 years Auction experience or 2 - 4 years dealership experience strongly preferred.
  • Experience in sales support role desired

Benefits:

Our company values the health and financial well-being of its employees and provides a variety of health care programs, which includes medical, dental, vision, employee and dependent life insurance, long-term disability and Flexible Spending Accounts (FSA) for health care and dependent care expenses. The Company believes financial security in retirement is important and offers a 401(k) Savings Plus Plan as well as company-funded Pension Plan.


About Manheim:

Manheim was established in 1945 as a wholesale vehicle auction operation. Today, with 20,000 employees at 106 operating locations in 14 countries, Manheim is the world’s leading provider of vehicle remarketing services. Manheim has set the industry standard for buying and selling used vehicles at live auctions and online. In 2012, Manheim handled nearly 8 million used vehicles, facilitating transactions representing more than $50 billion in value.

A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim brings together qualified sellers and volume buyers of used vehicles that include automotive dealerships, banks, car rental agencies, car manufacturers and government agencies. Manheim offers its customers a reliable and secure market in which to purchase a variety of vehicles and services that no other remarketing provider can match.


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Organization : Manheim
Primary Location : US-FL-Davie-5353 S State Road 7
Employee Status : Regular
Job Level : Individual Contributor
Shift : Day Job -
Schedule : Full-time
Unposting Date : Ongoing