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in Fort Lauderdale, FL
Cashier Fort Lauderdale
Hours | Full-time, Part-time |
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Location | Fort Lauderdale, FL Fort Lauderdale, Florida |
About this job
Description
JOB SUMMARY
The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly and efficient manner.
DUTIES AND RESPONSIBILITIES
Guest Service
Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients
Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor
Addresses guests using last names when appropriate
Maintains accuracy and composure while under pressure
Appropriately uses the salutation of the day and welcomes guests to the location
Us es proper Towne Park phone etiquette
Assists guests with directions and all other inquiries
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Financial and Reporting
Determines guest charges and processes payments via cash, credit, or direct billing
Accurately categorizes tickets for audit purposes
Collects and reconciles revenue accurately and furnishes payment receipts
Completes accurate and timely shift reports
Follows all standard operating procedures related to cash banks
Operates equipment, including registers, gates, and credit card machines
Obtains information about daily events and rates to be charged
Systems and Standards
Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns
Completes all tasks in a timely manner as instructed by the Lead Cashier/Account Manager
Treats guests and associates with courtesy, respect and dignity
Follows all appearance standards as set forth by Towne Park , including complete approved pressed uniform
Follows all attendance standards as set forth by Towne Park , as required by the scheduling which may vary according to the needs of the location
Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures
Safety and Risk Management
Follows site-specific safety and security procedures
Practices preventative safety procedures as set forth by Towne Park
Immediately reports all accidents and incidents observed on the shift to a Guest Service Coordinator, Lead Cashier or Account Manager
Uses only equipment trained to use and operates all equipment in a safe manner
Remains attentive of all potential high risk areas for claims prevention
Reports all potential high risk areas and safety concerns to manager
Protects guest confidentiality in accordance with HIPPA requirements where required
Maintains the security of customer financial and indentifying information
KNOWLEDGE, SKILLS AND ABILITIES
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
QUALIFICATIONS
High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience