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in Fort Lauderdale, FL

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Hours Full-time, Part-time
Location Fort Lauderdale, FL
Fort Lauderdale, Florida

About this job


Description

JOB SUMMARY

The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly and efficient manner.

DUTIES AND RESPONSIBILITIES

Guest Service

Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients

Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor

Addresses guests using last names when appropriate

Maintains accuracy and composure while under pressure

Appropriately uses the salutation of the day and welcomes guests to the location

Us es proper Towne Park phone etiquette

Assists guests with directions and all other inquiries

Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area

Financial and Reporting

Determines guest charges and processes payments via cash, credit, or direct billing

Accurately categorizes tickets for audit purposes

Collects and reconciles revenue accurately and furnishes payment receipts

Completes accurate and timely shift reports

Follows all standard operating procedures related to cash banks

Operates equipment, including registers, gates, and credit card machines

Obtains information about daily events and rates to be charged



Systems and Standards

Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns

Completes all tasks in a timely manner as instructed by the Lead Cashier/Account Manager

Treats guests and associates with courtesy, respect and dignity

Follows all appearance standards as set forth by Towne Park , including complete approved pressed uniform

Follows all attendance standards as set forth by Towne Park , as required by the scheduling which may vary according to the needs of the location

Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures

Safety and Risk Management

Follows site-specific safety and security procedures

Practices preventative safety procedures as set forth by Towne Park

Immediately reports all accidents and incidents observed on the shift to a Guest Service Coordinator, Lead Cashier or Account Manager

Uses only equipment trained to use and operates all equipment in a safe manner

Remains attentive of all potential high risk areas for claims prevention

Reports all potential high risk areas and safety concerns to manager

Protects guest confidentiality in accordance with HIPPA requirements where required

Maintains the security of customer financial and indentifying information

KNOWLEDGE, SKILLS AND ABILITIES

Must be able to read and write standard English language

Must be able to read and comprehend simple instructions, short correspondence and memos

Must be able to write simple correspondence

Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money

Ability to understand 24 hour and military time systems

Ability to understand rates applicable to time passed

QUALIFICATIONS

High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience