Seasonal Customer Service Representative - bilingual

Customer Engagement Representative

Connextions is owned by OptumHealth, a subsidiary of UnitedHealth Group. It is the premier growth, retention and service solutions company, aimed at the unique and complex distribution needs of the healthcare market.



We are currently seeking Customer Service Specialists to join our dynamic and fast paced team. We are looking for full-time and seasonal specialists, who enjoy customer interaction, have a pleasing phone manner, the ability to multi-task, are computer savvy and are looking to start their career in a field with plenty of opportunity.



The Customer Service Specialists are responsible for providing professional and quality service by utilizing strong verbal, written, and interpersonal communication skills and effective telephone techniques. This position does involve shift work, including evenings and one weekend day and will last through the end of February 2015.

Position Duties/Responsibilities
• Receive inbound calls from customers’ and small businesses interested in learning about and enrolling in health insurance products.
• Place outbound calls following-up on conversations, educating, enrolling, etc.
• Educate customers on healthcare plans, eligibility, subsidies, related processes
• Provide assistance with plan enrollment
• Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
• Ensure proactive customer service/sales techniques with the highest degree of courtesy and telephone etiquette
• Perform other duties and tasks as assigned


Minimum Requirements

Knowledge, Skills & Abilities Required
• Strong customer service skills
• Ability to listen carefully, probe for needs, and identify appropriate plan options
• Experience using the Internet, Windows applications (Word, Excel) and e-mail
• Excellent verbal communication skills (vocabulary and articulation)
• Ability to understand complex healthcare plans and explain/articulate these programs to callers in ways that are clear, correct, and objective
• Prefer 2 years of call center/customer service support
• 2 years retail service preferred
• Bilingual fluency in either Spanish or Portuguese


Personal Attributes
• Confident, empathetic, and re-assuring personality
• Multi-tasker capable of engaging a customer, using computer hardware and software, and identifying/finding the next best step in the conversation
• Eager to help people improve their health by obtaining and utilizing healthcare plans and resources
• Consistently productive even when tasks are repetitive
• Easily adaptable to change
• Ability to work a flexible schedule including evenings, weekends, and holidays.