Bi-lingual Verification and Application Specialist - Full-time / Part-time

Position Duties/Responsibilities
• Verify identity of prospective enrollees and complete required paperwork and systems stracking
• Scan checks
• Place outbound calls following-up on conversations, educating, enrolling, etc.
• Educate customers on healthcare plans, eligibility, subsidies, related processes
• Provide assistance with plan enrollment
• Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
• Ensure proactive customer service/sales techniques with the highest degree of courtesy and telephone etiquette
• Perform other Back Office Operations team duties and tasks as assigned


Minimum Requirements

• Knowledge, Skills & Abilities Required
  • Strong customer service skills
  • Ability to listen carefully, probe for needs, and identify appropriate plan options
  • Experience using the Internet, Windows applications (Word, Excel) and e-mail
  • Excellent verbal communication skills (vocabulary and articulation)
  • Ability to understand complex healthcare plans and explain/articulate these programs to callers in ways that are clear, correct, and objective
  • Prefer 2 years of call center/customer service support
  • 2 years retail service preferred
  • Bilingual fluency in either Spanish or Portuguese
  Personal Attributes
  • Confident, empathetic, and re-assuring personality
  • Multi-tasker capable of engaging a customer, using computer hardware and software, and identifying/finding the next best step in the conversation
  • Eager to help people improve their health by obtaining and utilizing healthcare plans and resources
  • Consistently productive even when tasks are repetitive
  • Easily adaptable to change
  • Ability to work a flexible schedule including evenings, weekends, and holidays.