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Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Catonsville, MD Catonsville, Maryland |
About this job
ESSENTIAL FUNCTION:
The essential function of the Customer Service Merchandiser is to process sales transactions and assist customers in a prompt, courteous manner. Maintain a neat and clean work area. Comply with company policies and procedures.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:
•Enter customer purchases into P.O.S system.
•Assist in the answering of telephone calls and follow hhgregg phone etiquette.
•May be responsible for opening and closing registers; verifying and balancing all transactions entered in the registers.
•Good understanding and execution of all payment procedures.
•Working knowledge of service system and all related functions.
•Perform returns and exchanges for customers within the 14 day return policy guidelines and check for all related accessories with merchandise return.
•Maintain department or area of responsibility this includes merchandising, cleaning and tagging according to current strategy.
•Handle routine customer complaints or problems regarding merchandise.
•Perform other duties as needed and directed by management.
CORE COMPETENCIES:
•Excellent customer service skills
•Excellent organizational skills and detail oriented.
Requirements:
MINIMUM QUALIFICATIONS AND SKILLS:
•Basic computer knowledge
•Nights and weekends required
PHYSICAL REQUIREMENTS:
Job Classification: Medium: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light work.
Minimal - climbing, repetitive motion
Occasional - sitting
Frequent -stooping, kneeling, crouching, reaching
Constant- standing, walking, handling, grasping, talking, hearing
The essential function of the Customer Service Merchandiser is to process sales transactions and assist customers in a prompt, courteous manner. Maintain a neat and clean work area. Comply with company policies and procedures.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:
•Enter customer purchases into P.O.S system.
•Assist in the answering of telephone calls and follow hhgregg phone etiquette.
•May be responsible for opening and closing registers; verifying and balancing all transactions entered in the registers.
•Good understanding and execution of all payment procedures.
•Working knowledge of service system and all related functions.
•Perform returns and exchanges for customers within the 14 day return policy guidelines and check for all related accessories with merchandise return.
•Maintain department or area of responsibility this includes merchandising, cleaning and tagging according to current strategy.
•Handle routine customer complaints or problems regarding merchandise.
•Perform other duties as needed and directed by management.
CORE COMPETENCIES:
•Excellent customer service skills
•Excellent organizational skills and detail oriented.
Requirements:
MINIMUM QUALIFICATIONS AND SKILLS:
•Basic computer knowledge
•Nights and weekends required
PHYSICAL REQUIREMENTS:
Job Classification: Medium: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light work.
Minimal - climbing, repetitive motion
Occasional - sitting
Frequent -stooping, kneeling, crouching, reaching
Constant- standing, walking, handling, grasping, talking, hearing