Delivery Office Manager - Full-time

ESSENTIAL FUNCTION:
The basic function of the Delivery Office Manager position is to provide leadership of the delivery center which includes 3rd party delivery and installation contractors and h.h.gregg delivery office and warehouse staff with the purpose of providing a Platinum level of customer service to our customers and to our organization.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:

Speaks directly with customers to resolve product and delivery / installation issues.

Oversee the check-in and check-out process of the delivery / installation contractors to ensure accuracy of paperwork and inventory.

Oversee the unloading of the incoming transfer trucks from our retail locations and the distribution of the inventory to the proper inventory location.

Accurate documentation of the return reports and transfers of merchandise from the stores and to the appropriate locations within the RDC.

Make adjustments to the schedules as needed to match the actual business needs.

Oversee delivery office functions including; opening day, entering the delivery / installation routes, modifying invoices, confirming deliveries and installs, filing and organization, speaking to stores and customers on the telephone.

Must be able to operate all warehouse machinery including order picker, reach truck and lift truck and any future equipment utilized in the day to day warehouse operation.

Maintain a clean facility at all times.

Oversee and ensure all delivery preparation functions are complete.

Handle any delivery warehouse and/or delivery office duties as needed.

Hires, orients, certifies, trains, evaluates, recommends pay increases and develops associates. Carries out disciplinary actions or recommends termination of employment as appropriate.
CORE COMPETENCIES

Customer Service: Leads the organization in using customers' wants and needs to screen all decisions and actions; ensures that the customer's perspective is taken fully into account. Creates and reinforces a customer service mindset throughout the organization.

Developing Associates: Provides frequent, constructive feedback to continually improve performance. Grows talent by coaching for execution; provides frequent, candid and direct feedback to others. Gives others feedback on both their results and on how they achieved those results.

Business Knowledge: Focuses intensely on using levers that drive profitable sales, margins and expense control. Invests dollars and resources that achieve the greatest returns.

Sense of Urgency: Holds associates responsible for their actions and results. Acts with urgency when resolving associate, customer or business problems.

Team Skills: Values diverse people; shares ideas, communicates honestly and respects others. Communicates effectively with others from diverse backgrounds and perspectives and adjusts communication style, as appropriate. Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment.

Change Initiative: Drives changes that align with strategic priorities. Makes and communicates fact-based decisions. Takes initiative to build own awareness and understanding about the business reasons for change.
Problem Solving Skills: Creates a "can-do" environment; encourages others to be enthusiastic about identifying opportunities, solving problems, dealing with change and executing with speed and purpose. Helps associates envision personal benefits and positive outcome of change. Makes decisions quickly based on available information and appropriate assessment of risk.

Two Way Communication Skills: Communicates to team and keeps team abreast of information needed to perform their job. Creates an environment where people feel free to speak open and candidly. Sets the stage for productive conversations.

Requirements:
MINIMUM QUALIFICATIONS AND SKILLS:

Proven leadership skills including ability to direct work of others

High school education (or equivalent)

3-5 plus years of experience in related field

Ability to plan effectively

Excellent communications skills

Prior management or supervisory experience required
PHYSICAL REQUIREMENTS:
Job Classification: Medium
Exerting over 100 pounds minimally, 100 to 50 pounds occasionally, 50 to 25
pounds frequently, and/or less than 25 pounds of force constantly to move objects.
Physical demand requirements are in excess of those for medium work.

Minimal – climbing

Occasional – standing, talking, repetitive motions, stooping, kneeling, crouching

Frequent – sitting, walking, reaching, handling, grasping

Constant – hearing, eye/hand/foot coordination