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Sales Support - Customer Service Specialist - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Cincinnati, OH Cincinnati, Ohio |
About this job
Overview:
109358 - Cincinnati, OH
Oversee the training and implementation of Customer Service functions for selected Top Customers within the region. Responsible for the Customer Service functions for all assigned lines.
Responsibilities:
- Working with the Customer Service Supervisor, maintain work schedules, timesheets and payroll recaps for select Customer Service Coordinators.
- Assist the Customer Service Supervisor in the hiring of new Customer Service Coordinators.
- Train and mentor the Customer Service Coordinators on administrative policies and procedures.
- Assist the Customer Service Supervisor by assuming additional Customer Service responsibilities as needed.
- Assume supervisory responsibilities in the absence of the Customer Service Supervisor.
- Assume responsibility for Customer Service functions for complex customers within the hub.
- Receive order issues from external parties in a professional manner.
- Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
- Update order in order system as necessary.
- Review dashboard for alerts on a daily (hourly) basis.
- Escalate unresolved issues to appropriate parties, including Customer Service Supervisor, Business Managers, and Customer Managers.
- Perform resolution procedures outlined in static help file.
- Investigate rules engine failures and determine appropriate course of action.
- Fill out rules engine request and submit to Customer Service Supervisor.
- Escalate all unresolved rules engine issues to Customer Service Supervisor.
- Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
Maintain client/customer criteria on order instructions.
Responsible for filing scanned documents according to Acosta policy. - Consistently demonstrate the highest level of proficiency in all Customer Service functions for assigned lines.
- Assist the Customer Service Supervisor and Sales Support Regional Manager in the development of client procedures to be observed by all offices.
- Maintain excellent working relationships with Customers, Clients and co-workers.
- Perform special assignments for the company and/or branch and/or department as needed.
Requirements
- Four years customer service experience required.
- Food brokerage experience and/or clients' experience in sales administration is strongly preferred.
- Relationship management experience preferred.
- Strong interpersonal, organizational and administrative skills.
- Effectively communicate with others.
- Able to operate a calculator, computer, printer, fax machine, telephone, copier and shredder.
- Proficient in MS Office (Word, Excel, and Outlook).
- Proficient in document management software.
- Proficient in claims management software.
- Type a minimum of 60 wpm.
Acosta Sales & Marketing is an Equal Opportunity Employer