Server

We have a part-time opening for a Server.

Must be able to work various shifts per week.

Position Purpose:

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

Average Percent of Time

• 15 % Check station before, during and after shift for proper set-up and cleanliness.
• 15 % Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• 10 % Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• 10 % Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed
• 15 % When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal and
• Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• 10 % Replenish beverages as necessary and check with guests for overall satisfaction.
• 10 % Market and serve upon request any dessert items or specialty coffees.
• 10 % Ascertain guest satisfaction and present check. Process check per hotel procedures.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Supplement the bushelp in clearing and resetting the tables.
• Perform all assigned sidework to include replenishing condiments and restocking sidestands.
• Perform other duties as requested, such as answering telephone and taking room service orders, handle special guest requests, and greet and seat guests according to Hilton guidelines.
• Attend required meetings.

PHYSICAL REQUIREMENTS:

Frequency Key: Rare, Occaisional, Frequent, Constant For lifting enter estimated lbs at 10, 25, 50, 50+

Physical Activity: Frequency

• Sitting: Rare
• Walking, climbing stairs: Constant
• Crouching/Bending/Stooping: Occasional
• Reaching: Constant
• Grasping: Constant
• Pushing/Pulling: Occasional
• Near Vision: Constant
• Far Vision: Constant
• Hearing: Constant
• Talking: Constant
• Smell: Constant
• Lifting/Carrying(# lbs): Frequent – 10-40 lbs.
• Travel: Rare

OTHER DUTIES

Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protecticve Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, serviceware and menu items.
• Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
• Ability to operate beverage and toast equipment.
• Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.

QUALIFICATION STANDARDS

EDUCATION

High School graduate or equivalent preferred

EXPERIENCE

Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred.

LICENSES OR CERTIFICATES

Must obtain any government required licenses or certificates. Examples include a Washington Health Card

Permit; Oregon Liquor Service Permit; Alcohol Service Permit. CPR certification and/or 1st Aid Training preferred.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).