Client Care Coordinator

Client Care Coordinator

Job Classification:

Exempt

Job Summary:

Under the general supervision of the Clinical Liason/Owner, provides continuity of care for clients after referral. Facilitates the provision of in-home care and support services to clients. Arranges for the uninterrupted continuing care of the client. Assists in the organization of family resources for the effective care of the client. Routinely interacts with other personnel as well as clients, family members, community providers/ referral sources, insurance companies, care managers, and other third party payors.

Qualifications:

High School diploma or GED and at least two years experience in a health care setting. Experience in coordinating health care preferred. Valid drivers license with valid auto insurance.

Must possess and demonstrate excellent communication skills as well as positive professional, business image.

Sales experience preferred but willing to train.

Must be able to pass criminal background screening.

Essential Functions:
Visits prospective clients/clients after referrals are made to introduce Comfort Keepers.
Establishes initial client records.
Visits clients to keep abreast of clients condition and environment at least monthly.
Responsible for determining type and duration of services necessary to meet client needs. Quotes bill rate based on service provided.
Assist in matching caregiver qualifications and availability to clients needs.
Supervises caregivers and completes performance appraisals for caregivers at specified intervals.
Contacts clients and caregivers for follow-up on service delivery and determine satisfaction of services.
Serves as a liaison between the client, caregiver, scheduler and human resources coordinator.
May serve on committees and participate in the development of systems to improve care coordination.
Participates in on-call rotation as assigned. Participates in client conferences as requested by supervisor
May interface with other community resources to assure that client needs are adequately addressed.

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Knowledge, Skills, Abilities:
Must possess and demonstrate excellent verbal and written communication, time management, and organizational skills.
Positive professional, business image.
Proficient computer skills (Office, Excel, Power Point)
Client-centered service experience and ability to work with diverse populations
Detail-oriented
Self-manager/self-motivated
Excellent interpersonal skills and ability to persuade others
Knowledge of local and statewide social service providers
Ability to work flexible hours required, some evenings and weekends
Ability to be flexible and to prioritize in complex situations.
Decision-making skills and ability to handle pressure .

Working Environment:

Office environment. Does require travel in personal vehicle to visit clients and caregivers.

Position Physical Demands:

Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight. Extended time at a computer work screen and on the telephone requires vision and hearing abilities. Maybe required to provide services to clients, so would need to be able to lift up to 25 pounds.