Medical Billing Manager

Company searching for a Healthcare Billing Supervisor to add to our award-winning team. The right candidate will have supervisory experience managing a hands-on team who handles medical records, verification, billing, and documentation. Knowledge of Medicaid, Medicare, and billing procedures is a must. We are looking for someone who is detail-oriented, has a positive attitude, the ability to motivate and who will truly live our core values of honesty, integrity, superior customer service in a culture that fosters compassion.

You will be the first line of communication with our medical billing representatives for questions and customer issue resolution. Coaching representatives in a positive manner to achieve their individual and department goals will be a priority in this position. We strive for continuous learning to grow individually and as a team. The Healthcare Billing Supervisor will work with the Director of Reimbursement and Billing Manager in all aspects of managing the responsibilities for the department including associate hiring, motivation, coaching, development, discipline, customer satisfaction and achievement of key metrics. Therefore, specific requirements of the position include but are not limited to:

Supervise daily tasks of Billing team

Review performance data for Billing team and speak to issues/concerns

Review performance to metrics

Address areas for improvement

Annual Performance Reviews

Compile and compose review information for employees

Conduct employee face to face reviews with Manager

Complete HR/payroll for employees

Ensure employees meet targeted/expected overtime goals

Ensure employees complete make-up time as scheduled

Ensure attendance occurrences are handled correctly

Schedules

Point of contact for employees to call regarding unscheduled absences

Enforce HR policies (attendance, dress code, cell phone, etc.)

Accurately document employee conversations in a timely manner

Create and implement activities to motivate team to meet/exceed metrics

New Employee Set-up

Work with HR/IT to on-board new employees

Work station set-up (computer, phone, supplies, etc.)

Audit Employee Performance

Work designated Saturday as Manager/Supervisor on duty

Consistently display initiative in all aspects of the position, including attendance, service delivery, and volunteering for special projects or assignments

Must be able to work overtime with or without advance notice as the demands of the department warrant

Successfully juggle the known needs of the position with extra responsibilities as assigned

Keep HR and management informed of area activities and significant problems

Maintain a high degree of confidentiality pertaining to team member and customer situations

Take escalated customer calls and ensure situations are resolved in a Win-Win manner

The Healthcare Billing Supervisor serves as an example for other department members to strive towards and will uphold the culture of the company including relationship building with customers as well as general behavior on the company premises or at other the company sponsored events.

Required education, prior experience, specialized skills and knowledge:

Demonstrated experience in a supervisory capacity

Demonstrated experience billing Medicaid/Medicare/Insurance

Ability to motivate employees to accomplish department and company goals

Able to remain calm during stressful situations, including interpersonal conflicts between team members

Extensive problem solving capabilities

Strong written and verbal communication skills

Able to work independently and within a team with little supervision

Attention to details and accuracy along with strong organization skills

Cooperative and willing to assist others

Able to use computer applications, adding machine, telephone, PC, copier, fax machine and other basic business machines

Able to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables

Experience and comfort level using Microsoft products including Excel and Word