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Training Specialist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, GA Atlanta, Georgia |
About this job
POSITION PURPOSE
Research, design, develop, and facilitate training courses, job aids, and reference manuals to meet the developmental objectives of the various audiences within a SSC/or Call Center department. Work with Leadership to help drive process improvements, standards, methods, tools, and competencies across the SSC/Call Center Learning Development Team.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
25% Conduct and review training needs analysis to determine the impact of changing training needs for both development and delivery.
10% Work with associates to determine individual training needs.
25% Participate in the planning, conducting, and reviewing of any training within SSC/Call Center and help to assess training effectiveness through observation and quantitative analysis. Provide consistent feedback to the SSC/Call Center Learning Development Team on this analysis.
20% Look at new approaches in Adult learning, with an emphasis on increasing our retention of trained associates, while enhancing their career with the Home Depot.
20% Effectively partner with SSC Learning department to leverage existing learning materials created for store associates.
NATURE AND SCOPE
Typically reports to Manager of Learning Development or Manager of Call Center. This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
MINIMUM QUALIFICATIONS
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 2
PHYSICAL JOB REQUIREMENTS
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
PREFERRED QUALIFICATIONS
Experience developing training materials Facilitation skills to effectively train SSC or Call Center associates Strong knowledge of The Home Depot organization and operations Customer Service/Retention and Retail Experience Understanding of adult learning principles desired.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Project management skills to coordinate multiple tasks.
Analytical skills sufficient to identify learning issues or deficiencies.
Excellent oral and written communication skills.
Excellent Time Management skills.
Detail Oriented
Strong use of MS Office Conflict Resolution/Management skills Negotiation/Influencing skills.
Experience working with a collaborative cross functional team.
Supervisory skills The Home Depot PK Certifications a plus
Research, design, develop, and facilitate training courses, job aids, and reference manuals to meet the developmental objectives of the various audiences within a SSC/or Call Center department. Work with Leadership to help drive process improvements, standards, methods, tools, and competencies across the SSC/Call Center Learning Development Team.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
25% Conduct and review training needs analysis to determine the impact of changing training needs for both development and delivery.
10% Work with associates to determine individual training needs.
25% Participate in the planning, conducting, and reviewing of any training within SSC/Call Center and help to assess training effectiveness through observation and quantitative analysis. Provide consistent feedback to the SSC/Call Center Learning Development Team on this analysis.
20% Look at new approaches in Adult learning, with an emphasis on increasing our retention of trained associates, while enhancing their career with the Home Depot.
20% Effectively partner with SSC Learning department to leverage existing learning materials created for store associates.
NATURE AND SCOPE
Typically reports to Manager of Learning Development or Manager of Call Center. This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass the Background Check.
Must pass pre-employment tests if applicable.
EDUCATION REQUIREDThe knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 2
PHYSICAL JOB REQUIREMENTS
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
PREFERRED QUALIFICATIONS
Experience developing training materials Facilitation skills to effectively train SSC or Call Center associates Strong knowledge of The Home Depot organization and operations Customer Service/Retention and Retail Experience Understanding of adult learning principles desired.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Project management skills to coordinate multiple tasks.
Analytical skills sufficient to identify learning issues or deficiencies.
Excellent oral and written communication skills.
Excellent Time Management skills.
Detail Oriented
Strong use of MS Office Conflict Resolution/Management skills Negotiation/Influencing skills.
Experience working with a collaborative cross functional team.
Supervisory skills The Home Depot PK Certifications a plus