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Guest Service Agent - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 11355 North Meridian Street Carmel, Indiana |
About this job
DoubleTree Suites by Hilton Hotel Indianapolis - Carmel
If your smile has the ability to brighten someone's day, we're looking for you.Our friendly Guest Service Agents exhibit an eagerness and commitment to surpassing guest expectations at every turn.
How to shine in this role:
- Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay
- Relate to guests in a friendly and helpful manner
- Ensure satisfaction by going the extra mile
- Anticipate and respond to guest needs
- Handle all aspects of guest registration, which can include:
- Expediting the check-in/check-out process with swift computer and cash register skills
- Following hotel rate structures, discounts, and selling strategies
- Issuing room keys
- Informing guests about hotel features and amenities, as well as local attractions
- Satisfying special requests whenever possible
- Find solutions quickly, and confidently address and resolve guest concerns
- Remain flexible and adaptable in a consistently busy hotel environment
- Collaborate with all hotel departments and utilize your complete knowledge of hotel operations
If you're a people pleasing enthusiast with a professional attitude, we look forward to reviewing your qualifications.
Requirements
Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer