Senior Trainer - Tucson, AZ - Full-time / Part-time

Position Description:

This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)

Positions in this function are primarily responsible for the effective delivery of training programs across the organization. Keeps abreast of various training delivery techniques, business processes, products and systems. May also be involved in the design process. Positions delivering operations specific training, such as Claims or Customer Service, are in the Training Delivery-Operational function.

As a Senior Trainer, you will be responsible for the training of functional areas such as Customer Service, Manual Claims or Client Management, and could include some aspects of providing input or reviewing curriculum as needed. We are looking for someone who has extensive work experience in a highly matrix organization across multiple functions. When not in training you will assist the supervisor of the department with department activities and act as a resource and mentor to the team.  There is a 25% travel requirement as there are 6 sites across the US as well as some travel overseas.

Primary Responsibilities:

• Planning
  and scheduling of training classes
• Reporting
  of training metrics such as attendees, hours, etc.
• Work
  on special projects for the department, such as procedural documents
• Successful
  interaction with virtual team
• Mentor
  other trainers and training assistants
• Demonstrate
  great depth of knowledge/skills in training and systems that are trained
• Proactively
  identify solutions to non-standard requests
• May
  assist instructional design as a subject matter expert
• Solves
  moderately complex problems on own.
• Works
  with virtual team to solve complex problems
• Plans,
  prioritizes, organizes and completes work to meet established objectives
• Attend
  meetings as a training subject matter expert

Required Qualifications:

• High School Diploma/GED required.
• Ability to travel 25% of the time within the US and some overseas travel.
• 3+ years training in an adult learning/development environment.
• Experience facilitating virtually via WebEx or other virtual solution.
• 1+ year of experience presenting to groups or in a one on one setting.
• 1+ year of experience using MS Office (Excel, Word, Outlook, and PowerPoint).
• Experience using learning/training concepts and principles along with knowledge of adult learning.
  

Preferred Qualifications:

• Bachelor's Degree preferred.
• Pharmacy Tech License preferred.

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.