Provider Customer Service Representative - Frederick, MD

Delivering the best customer experience starts with you.

You're
looking for a place where you will be empowered to be your best. When
you join UnitedHealthcare's Provider Services Group, you'll be part of a
team committed to reshaping the way health care works for millions.
You'll join us on a mission to not only deliver the best customer
service in the health care industry, but the best customer service.
Period.  You won't just provide customer service; you'll change health
care for the better starting with every health care provider you talk
to. Your commitment to supporting them will directly translate into
better care for their patients. And you'll be well supported with the
latest tools and advanced training classes to set you up for success.
Don't wait to join us! There's never been a better time than now to
start doing your life's best work.SM

As a Provider Customer Service Representative,
you'll be empowered to resolve provider issues and respond to inquiries
with efficiency, urgency and compassion. This is an opportunity for you
to identify and exceed our customer expectations by committing to and
building strong relationships.  You'll do this every day by quickly
responding to calls from health care providers to help answer questions
and resolve issues regarding health care claims and payments. At the
end, you'll know you performed with integrity and delivered the best
customer service experience making your customers feel better because
they talked to you.  Don't wait to apply - we have training classes
starting soon that are designed to set you and your team up for success!

Primary Responsibilities:

• Answer
  incoming phone calls from health care providers (i.e. physician
  offices, clinics) and identify the type of assistance the provider needs
  (i.e. benefit and eligibility, billing and payments, authorizations for
  treatment and explanation of benefits (EOBs)
• Focus
  on resolving issues on the first call, navigate through the appropriate
  computer system(s) to identify the current status of the issue and
  provide appropriate response to caller     
• Deliver
  all information and questions in a positive, conversational and
  compassionate manner to facilitate developing a relationship with the
  provider, while providing the best customer service experience possible
• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
• Meet
  the performance goals established for the position in the areas of:
  efficiency, call quality, provider satisfaction, first call resolution
  and attendance 

There
are several steps in our hiring process - it's a thorough process
because we want to ensure the best job and culture fit for you and for
us. In today's ultra-competitive job market, the importance of putting
your best foot forward is more important than ever. And you can start by
completing all required sections of your application. (i.e. profile,
history, certifications and application/job questions). Once you submit
your resume, you'll receive an email with next steps. This may include a
link for an  on-line pre-screening test  that we ask you to complete as
part of our selection process.  You may also be asked to complete a
digital video interview, but we will offer full instructions and tips to
help you. After you have completed all of these steps, you can check on
the status of your application at any time, but you will also be
notified via e-mail.

Requirements:

• 1
  year of customer service experience analyzing and solving customer
  problems, OR 1 year of experience in an office setting environment using
  the telephone and computer as the primary instruments to perform job
  duties
• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
• Available to work 40 hours per week anytime within the operating hours of the site
• Familiarity
  with computer and Windows PC applications, which includes the ability
  to learn new and complex computer system applications
• Ability to navigate a computer while on the phone
• Ability
  to multi-task, this includes ability to understand multiple products
  and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive
• Authorization to work in the United States

Work Environment:

• Frequent
  speaking, listening using a headset, sitting, use of hands/fingers
  across keyboard or mouse, handling other objects, long periods working
  at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

UnitedHealth Group
is working to create the health care system of tomorrow and you can
help. Already Fortune 17, we are totally focused on innovation and
change.  We work a little harder. We aim a little higher. We expect more
from ourselves and each other. And at the end of the day, we're doing a
lot of good.

Through our family of businesses and a lot of
inspired individuals, we're building a high-performance health care
system that works better for more people in more ways than ever. Now
we're looking to reinforce our team with people who are decisive,
brilliant and built for speed.  Join with us and start doing your life's best work. SM

Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, national origin, protected veteran status, or disability status.

UnitedHealth
Group is a drug-free workplace. Candidates are required to pass a drug
test before beginning employment. In addition, employees in certain
positions are subject to random drug testing.