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Bilingual Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Syosset, NY Syosset, New York |
About this job
Do you enjoy talking on the phone? Do you excel in a quick and fast-paced work environment? Are you interested in market research?
…Then you could be a great fit for National Consumer Panel !
As a Bilingual Customer Service Representative (CSR), you will provide phone and email support for study participants contacting the Panel Support Center. CSRs support multiple National Consumer Panel scan projects, by troubleshooting problems, working through technical issues, and providing the highest level of customer service. National Consumer Panel is an operational joint venture between the two leading longitudinal consumer insights providers in the United States – IRi and Nielsen. By recruiting, incenting, and equipping a representative sample of U.S. consumers with handheld scanning devices as well as alternative methods of data collection, the National Consumer Panel provides the highest quality, actionable consumer data to support the needs of both IRi and Nielsen.
Responsibilities of the Customer Service Representative include but are not limited to…
We Want You to Have the Following Qualifications
Apply Online Today! We look forward to hearing from you!
Pay Rate: $11/hour
…Then you could be a great fit for National Consumer Panel !
As a Bilingual Customer Service Representative (CSR), you will provide phone and email support for study participants contacting the Panel Support Center. CSRs support multiple National Consumer Panel scan projects, by troubleshooting problems, working through technical issues, and providing the highest level of customer service. National Consumer Panel is an operational joint venture between the two leading longitudinal consumer insights providers in the United States – IRi and Nielsen. By recruiting, incenting, and equipping a representative sample of U.S. consumers with handheld scanning devices as well as alternative methods of data collection, the National Consumer Panel provides the highest quality, actionable consumer data to support the needs of both IRi and Nielsen.
Responsibilities of the Customer Service Representative include but are not limited to…
- Answering between 50-100 incoming calls daily in a confident and courteous manner
- Troubleshooting and resolving client concerns, such as the use of the retail scanning device
- Building and maintaining relationships with clients by providing prompt and accurate service
- Responding to panelists' inquiries via e-mail
- Making outbound calls to panelists to improve client loyalty and retention
- Maintaining and updating panelist database accurately
- Keeping current on all new panelist issues and procedures
We Want You to Have the Following Qualifications
- High School Diploma or GED
- At least 1 year of experience in a Customer Support Role required
- Call Center experience strongly preferred
- Fully Bilingual in Spanish and English Required
- Excellent customer service skills
- Ability to work approximately 30 hours – 3 – 9 pm and Saturday hours
- Able to sit at a desk for extended periods of time
Apply Online Today! We look forward to hearing from you!
Pay Rate: $11/hour