Enrollment Specialist

They are looking for experienced Sales Professionals that are confident and highly motivated individuals. The right candidate will need to be interested in helping people better manage their health conditions.

The ideal candidate will have prior sales experience, great listening skills, strong ability to empathize and demonstrate compassion and support compliance processes and procedures while providing a rewarding experience for the customer.

This position is for telephone sales; our product is no cost to the customer and is designed to provide them with valuable services and information regarding chronic medical conditions and wellness efforts already available to them.

Enrollment Specialist CANNOT talk about medical conditions due to HIPAA constraints. Also must confirm the patient's DOB before they can have a conversation about enrollment.

Top Three Skills: Inside sales, enrollment, customer service�� Job Description: They are ��looking for experienced Sales Professionals that are confident and highly motivated individuals. The right candidate will need to be interested in helping people better manage their health conditions.

The ideal candidate will have prior sales experience, great listening skills, strong ability to empathize and demonstrate compassion and support compliance processes and procedures while providing a rewarding experience for the customer.

This position is for telephone sales; our product is no cost to the customer and is designed to provide them with valuable services and information regarding chronic medical conditions and wellness efforts already available to them.

Enrollment Specialist CANNOT talk about medical conditions due to HIPAA constraints. Also must confirm the patient's DOB before they can have a conversation about enrollment. Work Environment: The Scottsdale office is 1 of 3 call center locations for Alere Health in the US. Other locations besides Scottsdale are Florida and Georgia.

This office location houses 3 departments: enrollment aka sales, customer service and clinical/nursing.

Office envrionment is casual. Jeans are acceptable however tennis shoes are not.

(2) 15 minute breaks and a 30 minute lunch

Hours will switch over to 1 hour later when the time changes.

They have 2 customers: 1) health plan and 2) patient�� Qualifications: HS Diploma or equivalent required
Customer oriented experience required (Call Center, Sales, Restaurant, Retail, Banking, etc.)
Outbound call center experience required
Proficiency in the use of Windows and Microsoft programs required
���Associate���s degree from a two-year college or technical school, or equivalent, preferred.
Successfully meet or exceed sales quotas in a performance-based workplace.
���Prior experience in Health Care industry & HIPAA compliance workplace, preferred.
���Prior experience working in a scripted environment, preferred.
Ability to use multiple computer applications Ability to use ACD telephone system.�� Performance Expectations: Individual and team metrics. QA where the Supervisors will listen in to the calls. Make sure the candidate is not being too pushy, too sales-y, non-HIPAA compliant, etc.

Candidate must be ok with direct, honest and frank feedback. Feedback is on the spot and daily.�� Interview Information: All interviews must be completed the week of 8/27/14 as IT needs 2 full weeks to process IT logins for new employees. Additional Compensation: N/A Additional Information: Health is a free service offered to existing patients from specific health plans. Their partners with health plans (ex: Blue Cross Blue Shield) and are given claims and files from patients with chronic conditions.

Enrollment Specialists are then charged with the initial outreach to these patients to explain the free enrollment into their specific condition management/wellness programs.

Specific programs are:
- Asthma
-Coronary
-COPD
-Heart disease
-Diabetes
-MSP (pain program)
-Depression
-Maternity/NICU

Once the patient is educated on the program(s) and interested, they will transfer to a nurse for the clinical portion of the enrollment.

Best V.S. average candidate:
- Sales background
- Can adjust to different communication styles
- Empathetic, compassionate
- Outbound AND inbound experience
- Ability to pace themselves (no dialer)
- Stress management
- Call center experience with metrics/goals
- Passion
- Energy

Training:
- 2 full weeks of classroom training. Zero tolerance policy for attendance during this 2 week time period. If they are late by a minute or miss due to an emergency they are let go immediately.
- 1 week of "nesting"

~1:12 ratio from Supervisor: Enrollment Reps��

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services.  Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .