Information Systems Technician

Job Summary : Responsible for the support of computer, telecommunications and Point of Sale hardware and software. Perform daily system status checks on UPS, servers, firewalls, and switches; report any issures to MIS Manager, Supervisor or appropriate support group.

Requirements

SPECIFIC DUTIES AND RESPONSIBILITIES:
· Assist in the administration of a Windows XP/2003 environment.
· Insure all incoming phone calls are handles in a prompt and courteous manner.
· Troubleshoot and repair computer, telephone and POS hardware.
· Install hardware and software on networked and standalone PCs.
· Utilize Track-It® to log trouble call tags, change requests, and IT service requests, track and close tickets.
· Document, track, and monitor all requests and trouble call tags in a timely manner.
· Assist in the administration of phone switch and voice mail systems.
· Follow department and company standard operating procedures and policies.
· Other duties as assigned by MIS Manager or Supervisor.
THE IDEAL CANDIDATE MUST POSSESS:
· Must be at least 18 years of age.
· Must have a High School diploma or equivalent.
· Must be a detail oriented, highly motivated, and a self-starter.
· Possess excellent organizational skills and be able to work with little supervision.
· Ability to learn and support new applications.
· Must be capable to lifting and carrying 40 lbs.
· Knowledge of common operation systems and software preferred.
· Some college preferred.