Patient Service Coordinator-Wellmed at Loma Del Sur (El Paso, TX)

The Patient Services Coordinator performs a wide variety of duties associated with patient services. This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics.

Primary Responsibilities:

• Prepares weekly reports including documentation for management regarding the status of Data Rap appointments and general patient information


• Oversees the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data


• Coordinates initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments


• Prepares and mails out new patient packets to include welcome letter, magnets, bios, and appointment confirmation dates


• Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient


• Completes a monthly membership report to review new members and to check for patients that are not reachable


• Coordinates with PHC customer service for patients that are not reachable as well as involving management to take next steps to follow-up with the patient


• Validates patients' attestation sheets and conducts research to determine if and when a patient may need a follow-up visit


• Coordinates with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department


• Reviews and tracks the Data Rap process to ensure patients are scheduled in a timely manner and or re-schedule as needed


• Provides customer service to patients in person and via phone. Greets patients as they arrive and ensures appropriate paperwork and accompanying documentation is completed and collected for patient file and billing


• Inputs and/or updates patient demographic information in RIS and advises on the collection of patient payment


• Schedule routine and follow-up appointments; Reviews all incoming faxes and routes to the appropriate area of the clinic


• Serves as a team lead as needed by the Clinic Administrator


• Performs all other related duties as assigned
  
  

Required Qualifications:

• High school diploma or GED


• 3+ of experience working in a medical office


• Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications


• Effective communication and customer service skills

Preferred Qualifications:

• 
  

  ICD 9 and CPT coding experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Keywords: Patient Care Coordinator, ICD-9, EMR