Order Processing Rep 1 - Full-time / Part-time

The ideal candidate for the Part Time Order Processing Representative I will have at least one year experience in a fast-paced inbound call center or closely related environment.  The candidate will have strong analytical, oral/written communication, customer service, and time management skills.

Part Time Order Processing Representative I may be responsible for:

• Providing inbound telephone customer support in a call center environment and determining the nature of the call or inquiry.  May explain services, features, costs, and other aspects of UPS SCS services.
• Processing shipments in accordance with UPS Supply Chain Solutions and US Commerce Department policy and regulations.
• Quickly and professionally answer inbound calls to determine call nature or inquiry to include explanation of services available, features, costs, and other related UPS SCS services.
• Data entry of customer orders to include routing, tracking, and proof of delivery.
• Routing customer requests to the appropriate dispatcher or other UPS SCS employee.
• Effectively communicating changes to dispatch/warehouse regarding customer orders.
• All other task as assigned by supervisor and or manager.
• This job description is intended to describe the general nature and level of work being performed by persons assigned to this classification. It is not intended to be an exhaustive list of all job responsibilities, duties and skills required for this position.

Minimum Requirements:

• HS Diploma or equivalent
• 1 year customer service experience in a fast-paced inbound call center environment or closely related experience
• Demonstrated ability to manage multiple tasks in a fast-paced environment with a high attention to detail
• Strong analytical, oral/written communication, customer service, and time management skills
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Accurate and rapid data entry