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in Cedar Rapids, IA

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About this job

We are a specialty retailer offering the very best of what's next in fashion for men, women and children since 1901.

Our e-commerce team, Nordstrom Direct, is committed to providing excellent service to our customers by accurately and efficiently processing customer orders, returns and inbound merchandise. Working at a fast pace is required without sacrificing attention to detail. Strong, clear communication skills and the ability to remain flexible throughout the workday is a must. When you join the Cedar Rapids team, you'll be welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

Departments Available:
*Receiving - Receives merchandise from trucks and prepares it for stock in 3 different box sizes.
*Stock Control - Responsible for put away and movement of inventory.
*Picking - Pick the merchandise for outbound shipments. Place a bar-coded label on every item for the system to associate to the correct order.
*Packing - Pack the merchandise for outbound shipments. Scan every item packed to ensure accuracy in order fulfillment.
*Customer Returns - Process customer returns returned via mail. Credit is given to the customer within 1/2 day of receipt.
*Returns Inspection - Ensures the quality of merchandise from customer returns and store returns. All items get new bags and barcode labels prior to returning to stock.
*Inventory Integrity - Partner with all areas of production to ensure system inventory stays in synch with physical inventory.

Responsibilities:
*Support the business by ensuring inventory and orders are accurately audited, processed, assembled, efficiently packed and shipped, etc. as assigned
*Comply with job rotation and work where designated within the department and building
*Material handling - Repetitive bending, reaching, standing, walking and lifting 40 pound boxes
*Gather and review relevant information needed to complete tasks based on a thorough understanding of all departments
*Complete tasks as assigned such as, processing purchase orders, stocking shelves, identifying product defects, wrapping gift orders, operating the sorter, singles machine and loading trucks/trailers
*Complete receiving and/or shipping documentation, as required
*Utilize best practices following standard operating procedures and reference aids, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate
*Research and resolve issues using appropriate resources
*Collaborate with peers and leaders to ensure outcomes align with priorities and direction
*Deliver exemplary customer service through strong ownership and professionalism
Demonstrate a commitment to teamwork through relationship-building, reliability and collaboration
Deliver productivity through the efficient use of time and a commitment to strong results


Qualifications:
*Strong organization and time management skills
*Ability to repetitively bend, reach, stand, walk and lift 40 pound boxes without difficulty
*Ability to work independently as well as collaboratively
*Basic computer skills
*Clear and effective verbal communication and strong interpersonal skills
*Highly motivated and self directed
*Supportive of team goals
*Excellent attendance and punctuality
*Sense of urgency
*Dependable
*Active listening skills with attention to detail and accuracy
*Quality oriented
*Approachable and open to feedback
*Self sufficient by taking initiative on work tasks and responsibilities
*Background check and pre-employment drug test required.

We've got you covered...

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, a profit-sharing plan and much more.

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.