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Call Center - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | San Jose, CA San Jose, California |
About this job
-Receive inbound calls from and make outbound calls to Field Technicians and End Users to provide diagnostics, technical support, and work order status.
-Provide technical troubleshooting support and address problems encountered by Field Technicians while on-site.
-Take actions and make decisions in line with the responsibilities of the position to ensure a successful service event
- Ensure that all incidents occurring during the course of service by a technician/shop are fully documented.
-Communicate with OEMs / Vendors to obtain latest technical/parts solutions to current service requirements
-Communicate via email to internal departments as well as external customers regarding the progress and/or outcome of work orders upon request.
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
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