Part Time - Temporary Associate (Limited Time Employment) - Full-time / Part-time

At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.

Job Description
Position Summary: Provides a compelling and memorable shopping experience through directing the workflow of the store’s Sales, Customer Service or Operations Associates.

Primary Duties and Responsibilities:

Customer Service:

• “Smiles and Says Hi!” Leads by example by greeting all customers and Associates with a smile and encourages others to “Smile and Say Hi”. Assists customers in a friendly, courteous manner; promptly carries customer’s purchases to their vehicle when requested.
• Demonstrates leadership as a problem solver and decision-maker via the “Yes We Can” policy by efficiently resolving customer’s questions and requests. Leads fellow Associates through Yes We Can actions and behaviors.
• Uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.
• Solicits, opens and activates Kohl’s Charge applications in accordance with Company standards and motivates others to do the same.
• Solicits e-mail addresses from customers.

Training & Supervision:

• Lead by example and provide timely feedback on service delivery
• Provides work direction to Associates to support immediate business needs
• Effectively participates in the E3 program following Company best practices and effectively executes Company directives.
• Observes and coaches Associates as necessary to improve performance and behaviors.
• Based on unique circumstances of store, may be required to execute store opening and/or store closing procedures as E3 according to Company policy.
• Offers suggestions for improvement to Store Management.

Operations:

• Facilitates a GREAT experience in all areas of the store.
• Ensures efficient service and process deliverables.

Communication:

• Responsible for effectively using Company tools (i.e. Storenet, K-Planner, Communication Books, etc) to plan, communicate and share information with associate store teams.

Other Duties and Responsibilities:

• Performs/assists in other duties as assigned. Examples may include, but are not limited to: housekeeping and maintenance duties, other duties as assigned.

Preferred Qualifications:

• Prior supervisory experience in merchandise receiving, handling and stocking in other retail or warehouse/distribution environments.

Job Requirements:

• Ability to lift 50 pounds on an occasional to frequent basis. Greater than 50 pounds = 1 Associate per 50 pounds.
• Ability to spend up to 100% of work time moving about the receiving area, stock areas, and sales floor. Physical activities include using hand tools, bending, stooping, climbing, and reaching.
• Adherence to Company policy and procedures is required.
• Regular attendance is required.
• Attendance at one or two supervisor meetings per month.

Additional Information:

• Effective verbal and written communication skills.
• Basic math and reading skills, legible handwriting, and attention to detail. Basic computer skills, including working knowledge of MS Excel and Word.
• Ability to work as part of a team and interact effectively with others.