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in Kennesaw, GA
Tech Support/ Product Support Representative - Full-time / Part-time
Hours | Full-time, Part-time |
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Location | Kennesaw, GA Kennesaw, Georgia |
About this job
As a Product Support Representative, working for client, individuals focus on troubleshooting new and difficult problems with the software and operating systems. Most support is done over the phone with occasional opportunities for email support. Employees will provide assistance to customers using the TaxWise and ATX tax preparation softwares as well as accounting, asset management and paperless office softwares.
Troubleshooting software running on Windows XP, Vista and 7 Operating Systems
Troubleshooting sharing and permissions errors on home and office networks
Presenting a calm and professional attitude in high pressure situations
Assisting customers with technical software questions and errors via telephone
Striving to consistently meet and exceed department goals
Documenting all customer contact accurately and efficiently within specified guidelines
Providing superior service to all customers and
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .