Collections Representative - Atlanta, GA

Position Description:

Health
care isn't just changing. It's growing more complex every day. ICD10 replaces
ICD9. Affordable Care adds new challenges and financial constraints. Where does
it all lead? Hospitals and health care organizations continue to adapt, and we
are vital part of their evolution. And that's what fueled these exciting new
opportunities.

 

Who
are we? Optum360. We're a dynamic new partnership formed by Dignity Health and
Optum to combine our unique expertise. As part of the growing family of
UnitedHealth Group, we'll leverage our compassion, our talent, our resources
and experience to bring financial clarity and a full suite of revenue
management services to health care providers nationwide.

 

If you're looking for a better place to use your passion,
your ideas and your desire to drive change, this is the place to be. It's an
opportunity to do your life's best work.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

This function is responsible for insurance premium collections. Positions
in this function contact customers to determine reason for payment
delinquency. Negotiate and advise on collection of overdue bills and
take appropriate action to recover overdue payments. Handles unresolved
inquiries/issues. Responsible for developing, implementing, maintaining
and managing organization policies on collection practices. May work
with outside legal counsel and/or outside agencies in more complex
collection cases.

Primary Responsibilities:

• Contact customers to determine reason for payment delinquency
• Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments
• Handle unresolved inquiries/issues
• Responsible for developing, implementing, maintaining and managing organization policies on collection practices
• May work with outside legal counsel and/or outside agencies in more complex collection cases
• Moderate work experience within own function.
• Some work is completed without established procedures.
• Basic tasks are completed without review by others.
• Supervision/ guidance is required for higher level tasks.

Requirements:

• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
• 2+ years of collections, billing, or customer service experience analyzing and solving customer problems
• Available to work 40 hours per week within the operating hours of the site 7:00am-7:00pm Mon-Fri
• Intermediate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
  

Assets:

• Hospital Financial Experience preferred
• Advanced skills interpreting carrier EOBS
• Previous experience handling managed care contracts
• Knowledge of Medicare and Medicaid

Soft Skills:

• Excellent Organizational Skills
• Ability to Prioritize Tasks
  

Work Environment:

• Extended periods of sitting at a computer and use of hands/ fingers across keyboard or mouse
• Office environment
  

Careers
with OptumInsight. Information and technology
have amazing power to transform the Healthcare industry and improve people's
lives. This is where it's happening. This is where you'll help solve the
problems that have never been solved. We're freeing information so it can be
used safely and securely wherever it's needed. We're creating the very best
ideas that can most easily be put into action to help our clients improve the
quality of care and lower costs for millions. This is where the best and the
brightest work together to make positive change a reality. This is the place to
do your life's best work.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.