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in Hartford, CT

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Hours Full-time, Part-time
Location Hartford, CT
Hartford, Connecticut

About this job

If you want to achieve more in your mission  of health  care, you have  to be really smart  about  the business of health care. Financial  discipline and accountability count more today than ever.  Which is why your performance and innovation  will find a reception here  like nowhere else  as you help people live healthier lives while doing your life's best work.(sm)



Primary Responsibilities:



  • Facilitate internal/external meetings with Debtors, Health Plan Market CFO's, SCE's, Brokers  and Billing/DSO Analysts to resolve billing/collection disputes

  • Collaborate with Finance Leads/SCE's and Billing analysts to determine next steps on specific cases being worked by the analyst

  • Place outbound/receive inbound calls to/from debtors and brokers

  • Issue letters/place follow up calls/emails to/from debtors and brokers

  • Negotiate settlement with debtor appropriately

  • Prepare and participate in weekly RRI, M2M, Soft Call Database calls for health plan assigned cases, responding with current status on assigned cases, being able to support rationale as to current status

  • Obtain Health Plan Market CFO's approvals for account adjustment/write-offs; prepare to explain rationale behind adjustment/write-off

  • Aggressively work/resolve assigned regions cases, be prepared to respond to questions from all levels regarding those cases

  • Collaborate with debtor, and Health Plan Market CFO to obtain approvals for promissory notes, draft note, obtain customer signature, monitor for payments and collaborate with HP Finance Directors if/when debtor stumbles

  • Educate and train new banking/billing, SCE's and Market CFO's on the CDM collection process for Severe, Demand and Discontinuance letters, along with promissory notes
     

Requirements

Required Qualifications:



  • 2+ years of commercial/individual collections experience

  • 2+ years of exceptional customer service experience

  • Strong customer service and organizational skills

  • Competent in Excel and Word, along with other Microsoft Office suite of applications

Preferred Qualifications:



  • Prefer Healthcare Experience

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM




Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.