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About this job

Posting Job Title:Analyst, Emp Srvcs Reporting
Requisition #: 159932BR
Posting Location: Charlotte, NC, US
Area of Interest:Human Resources
Position Type: Full Time

Posting Job Description

Job Title: Analyst, Employee Services Reporting


The Time Warner Cable Corporate office currently seeks an Analyst for our Human Resources Employee Services Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.




Position Summary:


The purpose of this position is to support the development and maintenance of various Employee Services Center processes by gathering requirements, conducting analysis, testing, and coordinating with internal and external customers to deliver high quality, cost effective solutions. The Analyst, Employee Services Reporting

also provides technology support for HR applications, serving internal customers including HR Technology (HRT), HR Business Partners, and various external vendor reporting requests.






Essential Job Functions:

Provides first level support for various data requests sent to the Employee Services Center from internal and external clients. Determines a response for quick and accurate resolution or escalates to Supervisor of Employee Services for resolution.

Analyst Responsibilities:


Process Improvement:


- Partner with subject matter experts to define new or enhanced processes, document functional business requirements, create operating procedures and provide training to staff regarding new processes

- Conduct stakeholder analysis to determine scope and impact of planned changes, identify risks, and design and implement effective change management strategies to increase engagement, minimize risk and promote adoption of change

- Facilitate process improvement projects of medium size and scope to standardize and/or centralize activities into the Employee Services Center

- Employ project management tools such as project charters, statements of work, resource plans, project plans, status reports, and issue/risk logs to ensure project deliverables are successfully achieved on time and within budget



HR Reporting and Analytics:


- Support the Employee Service Center internal and external clients in navigating HR Systems and creating/modifying basic queries

- Serve as point of contact for escalated data requests and respond in a timely manner to ensure a positive end-user experience

- Analyze new requests for data to ensure maintenance of data privacy and confidentiality

- Partner with HR Technology Team to maintain established reporting model and build appropriate queries in HR Systems

- Develop positive collaborative relationships with all HR departments, Accounts Payable, Finance and Payroll



Job Requirements:


- Bachelor ' s Degree in Business Administration, Human Resources, or related field and a minimum of 3 years relevant work experience

- Experience in assessing, designing, developing, and implementing processes in a fast-paced, operations-focused environment using a variety of tools and methodologies

- Strong consultation skills, with the ability to effectively interact, partner, and influence staff in various levels of the organization

- Experience with HR applications

- Demonstrated experience in supporting HR-related technology enhancements, system upgrades, and process improvements through the documentation of functional business requirements, execution of test scripts, issues tracking/reporting, etc.

- Strong written and verbal communication skills

- Advanced level MS Office (Excel, PowerPoint, Visio, Project etc.) skills

- Advanced knowledge of PeopleSoft, version 9.1 preferred

Preferred Qualifications:


- Recent hands-on experience with PeopleSoft highly preferred

- Continuous Improvement experience

- Query Report Writing Certification

- Project Management Experience

- Experience Supporting Outsourced Environment

Education and Experience:


Bachelor ' s degree (B. A.) from four-year college or university; or equivalent training, education and experience.




Travel Requirements:


Yes. Minimal, 0-15%.




Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, a pension plan and Free Cable/Internet. Qualified candidates should apply online at
www.timewarnercable.com

. EOE/M/F/D/V

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00237 - Charlotte 7910 Crescent Exec

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status