Financial Care Specialists-Birmingham, AL - Full-time / Part-time

As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 43 million wireless subscribers and provides products and services through 70,000 points of distribution.

Be bold. Be great. Have fun.Welcome to the best kind of work, where you can bring your enthusiasm, give your all, and leave each day feeling challenged, empowered, and excited. T-Mobile employees will tell you: there's nothing like the feeling you get when you make a difference to your customers-and your co-workers. At T-Mobile, we're looking for a few great people to bring their passion, fierceness, and hard work to the job. In exchange, we offer real career growth opportunities in a place where awesome work is rewarded. With millions of valued T-Mobile customers, we sometimes receive an account or billing issue that requires the courtesy that only team members like you can deliver. Bring your stellar interpersonal and relationship-building skills to the table as you offer reassurance, support, and resolution, creating superior customer experiences in the process. Here are the basics:

• Customers call in with past due accounts, billing disputes or other financial services questions
• You take the lead in evaluating and modifying their accounts
• While expertly balancing the customer's needs with T-Mobile's policies, you use strategic thinking to successfully collect payments on past due accounts and make account credits as needed
• Along the way, you meet productivity standards like a pro as you build customer loyalty on every call

This job requires the unique ability to establish a quick but concrete connection to our customers. Your fairness and empathy go a long way toward your success. You should also have:

• Your previous customer service experience will come in handy in this role
• Consistency counts. We're looking for people who can reliably work evenings, weekends, and varied shifts as needed
• If you've worked in a performance-based culture, let's talk!

Okay. You've got all the makings of a top performer. Here's what we can offer you in exchange for your amazing work:

• Competitive base pay plus incentives
• Medical, dental and vision benefits
• Matching 401(k)
• Generous paid time-off programs
• Phone service discounts
• Education reimbursement
• Serious growth potential for your career
• Fun, fast-paced environment

This is more than a job. It's a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It's time to explore an opportunity that could become the job of a lifetime. So apply today!