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Manager Operational Process - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, GA Atlanta, Georgia |
About this job
The role of the Manager, Operational Excellence is to plan and execute intense capital projects to bring efficiency and revenue potential to Manheim.
The Key Responsibilities of the role are to:
• Perform complex analysis to determine process improvement opportunities, evaluate alternatives and prioritize redesign efforts
• Define future roadmap for field operations to drive efficiency
• Define standard operating procedures and metrics for field operations
• Design, manage, and execute operational excellence functional areas throughout Manheim locations
• Design, manage, and support implementation of new processes, procedures, technology and training to all North American locations that improve customer experience and increase our employee engagement
• Assess business need, business case creation/ROI, project planning, implementation planning and support of complex projects
• Help assess and participate in system requirements and technology upgrades and standards
• Align and coordinate with senior operations management, field support resources as well as technology partners to support both Manheim’s tactical and strategic goals
• Foster peer to peer support and sharing of best practices between field operations
• Create content for training materials; coordinate the execution operational process and product training
• Assist leadership in change management efforts and serve as a change catalyst
• Post and maintain training tools via Manheim’s company intranet
The qualified candidate will have the above experience and meet the below requirements:
• Bachelor’s Degree: Engineering, Operations Research, Business or equivalent experience
• 1-3 years of operational experience or in supporting functions; manager level experience preferred
• Knowledge of how to assess operational problems and create solutions while messaging to all levels of management in a timely manner
• Proficient with MS Office – PowerPoint, Excel, Word
• Complex business analysis skills – Excel, database, SQL skills
• Flexibility to travel 75% or more required
• Excellent communication skills; verbal and written
• Experience managing complex projects
• Knowledge of outside auction functions; lot operations, capture vehicle condition, and Imaging, preferred
• Additional knowledge of inside auction functions desirable
• Ability and flexibility to effectively perform technical training both one-on-one and classroom environment if necessary
Manheim is an Equal Opportunity Employer.
Benefits:
Our company values the health and financial well-being of its employees and provides a variety of health care programs, which includes medical, dental, vision, employee and dependent life insurance, long-term disability and Flexible Spending Accounts (FSA) for health care and dependent care expenses. The Company believes financial security in retirement is important and offers a 401(k) Savings Plus Plan as well as company-funded Pension Plan.
About Manheim:
Manheim was established in 1945 as a wholesale vehicle auction operation. Today, with 20,000 employees at 106 operating locations in 14 countries, Manheim is the world’s leading provider of vehicle remarketing services. Manheim has set the industry standard for buying and selling used vehicles at live auctions and online. In 2012, Manheim handled nearly 8 million used vehicles, facilitating transactions representing more than $50 billion in value.
A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim brings together qualified sellers and volume buyers of used vehicles that include automotive dealerships, banks, car rental agencies, car manufacturers and government agencies. Manheim offers its customers a reliable and secure market in which to purchase a variety of vehicles and services that no other remarketing provider can match.
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